This topic

issue logging onto email

alisonht2020 — Mon, 03 Jul 2023 11:42:47 GMT

just tried logging onto my BT email account as normal got this :

Sorry we couldn't connect you. If you continue to experience issues, Please contact BT and quote Error Code: TS-0003. Details to Contact BT

tried several times same issue?

Re: issue logging onto email

imjolly — Mon, 03 Jul 2023 11:53:26 GMT

are you using a VPN/. if so try turning of

using search

https://community.bt.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=TS-0003

Re: issue logging onto email

alisonht2020 — Mon, 03 Jul 2023 11:59:31 GMT

no not using VPN same computer i always use

Re: Error Code: TS-0003

alisonht2020 — Mon, 03 Jul 2023 12:01:26 GMT

i'm having teh same issue - i live in the UK using same computer i always have!

another of BTs **bleep** upgrades causing chaos?

Re: issue logging onto email

PaddyB — Mon, 03 Jul 2023 14:03:29 GMT

Hi @alisonht2020,

Thank you for posting. I'm sorry you can't sign into your email. If you're not using a VPN, please can you try deleting all your cookies and restarting your router.

Thanks,

Paddy

Re: issue logging onto email

alisonht2020 — Mon, 03 Jul 2023 16:57:46 GMT

i have already said i am not using a VPN - never have done

its my normal every day PC - no changes / no changes to my internet provider nothing!

i have switched off my modem for 30 mins - same issue

i have cleared my cache from my browser - same issue!