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Password authentication not supported

plusmore57 — Mon, 10 Jul 2023 09:17:15 GMT

Anyone any idea what causes this problem? I have changed my password but I’m still getting it and can’t access my email via Apple Mail, the BT email app or the web.

Re: Password authentication not supported

licquorice — Mon, 10 Jul 2023 10:19:19 GMT

I suspect you have misconfigured your account to use encrypted password when authentication should be plain text as the the whole connection is encrypted.

Re: Password authentication not supported

plusmore57 — Mon, 10 Jul 2023 11:49:29 GMT

But that doesn’t explain why the BT email app and the BT email webpage won’t let me login.

Re: Password authentication not supported

imjolly — Mon, 10 Jul 2023 12:39:21 GMT

have you checked to see if suggestion by @licquorice is correct and if so have you changed the server settings and tried logging in again

Re: Password authentication not supported

plusmore57 — Mon, 10 Jul 2023 15:46:13 GMT

So, despite having no warning emails of any type it looks like BT decided my BT ID password was compromised. In desperation I thought to change the password and then change my email password (the two are different) for the 4th time in 2 days it has started working again.

Why oh why can’t BT send a text or something to give you a heads up there is a problem and direct you to sort it out?