This topic

Lost email

Spenboy77 — Mon, 10 Jul 2023 15:03:27 GMT

I have 3 email accounts. Only 2 are now shown on my bt email account. the third one has disappeared despite having used it for years. I sure I need to reset the password as it has not carried over a recent, main bt account, re set.

I can see the account on my email page and it comes up with " need to update password" - I erase what is shown but cant see what that was , there is no option on the page to replace p/w so i try with the new main p/w but nothing happens and i cant get into that email account.

i have noted similar problems on the forum and trust someone can assist. I have used the BT Help chat box to little effect. Being a senior citizen means im not a whizz kid !

Re: Lost email

licquorice — Mon, 10 Jul 2023 15:27:56 GMT

Go to the direct login page here and click on the forgotten password link

Re: Lost email

Spenboy77 — Mon, 10 Jul 2023 16:53:24 GMT

Thanks for the response but the link takes me to my main email. I have no trouble with that one I just can’t find no.3 email

Re: Lost email

licquorice — Mon, 10 Jul 2023 16:58:30 GMT

The link takes you to whatever email address you enter.

Enter the address you are having problems with rather than any default address your browser auto fills

Re: Lost email

Spenboy77 — Mon, 10 Jul 2023 18:24:13 GMT

Thank you Distinguished Sage - all back on line.

any more trouble and I won’t bother with BT Chat Line Help it’s obvious the Community knows best.

Thank you