This topic

Can't send an email

Des911 — Wed, 22 Mar 2023 07:31:03 GMT

Started yesterday, I can't send emails I get a message saying "

Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-3-1) ID (6406828701C06167) [Err code: 553]

Re: Can't send an email

Des911 — Thu, 23 Mar 2023 08:34:39 GMT

Can anyone help please, has anyone else had this problem? Where can I go to get it sorted?

Thanks

Re: Can't send an email

RobbieMac — Thu, 23 Mar 2023 14:47:55 GMT

Hi @Des911

Welcome and thanks for your post!

I am sorry that you're seeing error code 553 when trying to send emails. This may be due to your current IP address. As our customers are assigned dynamic IP addresses you may have been assigned one that has been previously added to a blocklist.

Can you disconnect your broadband for 15-20 minutes and then reconnect? This should be enough time for you to be assigned a different IP address. Please test sending an email again when you do this and post back to let me know how you get on.

If you continue to have problem, we'll take your details to investigate further from here.

Thanks,

Robbie

Re: Can't send an email

Des911 — Thu, 23 Mar 2023 15:24:53 GMT

I still have the same problem after turning it off for 20 minutes

Re: Can't send an email

licquorice — Thu, 23 Mar 2023 15:28:13 GMT

Did you check to see if your IP address changed?

Re: Can't send an email

Andy_N — Fri, 24 Mar 2023 12:26:31 GMT

@RobbieMacwrote:
Hi @Des911
Welcome and thanks for your post!
I am sorry that you're seeing error code 553 when trying to send emails. This may be due to your current IP address. As our customers are assigned dynamic IP addresses you may have been assigned one that has been previously added to a blocklist.

ALL dynamic IP addresses are on blocklists, this is standard practice and doesn't prove anything. It is all to do with the system poorly behaving and assuming something that isn't there.

This is reported so many times in this forum, yet you do nothing to investigate this once and for all. Please get to the route cause of this issue and stop looking at individual cases as if it's a new fault each time.

Re: Can't send an email

Annieann — Sun, 16 Jul 2023 09:17:56 GMT

Dear Moderator,

I have the same problem (see below)

I have turned router on and off but problem persists. Can you help?

This is driving me insane.

Re: Can't send an email

Des911 — Sun, 16 Jul 2023 09:25:31 GMT

I had to contact BT who took a couple of days to fix it. Something was telling their equipment that things weren't right and they had to delete it.

Re: Can't send an email

Annieann — Sun, 16 Jul 2023 09:30:38 GMT

Thanks Des911.

Hopefully they can fix my problem too (fingers crossed)

Re: Can't send an email

Tim_G — Thu, 27 Jul 2023 00:02:31 GMT

This is nothing to do with where I'm sending from: it is happening *EVERY* time I try to send e-mails to specific target addresses (my own work e-mail) - no matter what device or even what country I try to send from (UK, Ireland, Norway and Namibia tried).
For clarity, the latest message I tried to send was :

Subject: Check In.
No content at all.

Just a reminder. Still got the infuriating (and lying) message "Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-3-1) ID (64AEB7A801AC02A1) [Err code: 553]"

PLEASE get this wretched message trigger corrected and stop the complaints....

Re: Can't send an email

Annieann — Thu, 27 Jul 2023 05:10:18 GMT

Tim_G,

Hope you get it sorted. I have not heard from BT. I need to contact them in order to resolve the issue. I am using my Gmail account as a work around. No problems with Gmail. It's so frustrating that BT just won't deal with the issue as they are clearly aware it's a general problem.

Re: Can't send an email

gg30340 — Thu, 27 Jul 2023 07:35:27 GMT

Do you have a "signature" in your emails. If so try removing it to see if that is the cause.

Re: Can't send an email

Annieann — Thu, 27 Jul 2023 08:24:46 GMT

Thank you but no signature in my particular case.

Re: Can't send an email

Annieann — Thu, 27 Jul 2023 16:04:39 GMT

I have rung BT and reported the issue. It's now logged. Just awaiting a call back.

Re: Can't send an email Error Code 553

Annieann — Fri, 04 Aug 2023 07:41:05 GMT

No response from BT despite raising a complaint. I have chased them twice now.

This is so frustrating

Re: Can't send an email

Tim_G — Fri, 04 Aug 2023 20:47:35 GMT

No signature.

Only seems to apply when sending mails TO very specific addresses.

Re: Can't send an email

Des911 — Fri, 04 Aug 2023 20:51:40 GMT

Are they on your blocked list, or are they to the same type if email e.g gmail and have you blocked that?

Re: Can't send an email

Tim_G — Fri, 04 Aug 2023 20:57:07 GMT

Don't believe I've ever blocked anyone: how would I check?

Re: Can't send an email

Tim_G — Fri, 04 Aug 2023 22:17:50 GMT

I certainly receive e-mails from one address (the main one) which the error message won't let me send to.

Re: Can't send an email

Des911 — Sat, 05 Aug 2023 05:32:10 GMT

If you go to settings and click blocked then you'll see the addresses of ones you've marked as spam. Look down the list and hopefully you'll see the one you're having trouble with, and delete it.