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Err Code 553

john35 — Sun, 16 Jul 2023 11:03:23 GMT

I often send out group emails to members of a club that I run usually without problems. Today I keep getting an Err Code 553 saying that my email cannot be sent due to it containing "URLs, content and subject matter that could be construed as Malware, Spam or Phishing". There is nothing in the message that falls foul of this - indeed, I sent a very similar email a week ago. Any ideas, please?

Re: Err Code 553

Andy_N — Sun, 16 Jul 2023 20:13:04 GMT

@john35wrote:
I often send out group emails to members of a club that I run usually without problems. Today I keep getting an Err Code 553 saying that my email cannot be sent due to it containing "URLs, content and subject matter that could be construed as Malware, Spam or Phishing". There is nothing in the message that falls foul of this - indeed, I sent a very similar email a week ago. Any ideas, please?

As I expected. See this item :-

https://community.bt.com/t5/Email/Error-code-533/m-p/2300652#M105736

and the whole thread.

I await the next report.

Re: Err Code 553

JohnC2 — Mon, 17 Jul 2023 13:48:39 GMT

Hi @john35, sorry that you're having this problem with sending emails. I've sent you a Private Message so you can get in touch with the Mod team and we'll get this passed to the email team for you.

Cheers

John