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Why does BT email address only show as "BT" for the recipients

Tabletennis56 — Tue, 01 Aug 2023 08:50:28 GMT

Why does BT email address only show as "BT" for the recipients of my emails when sent from my iPhone, when if sent from my PC they see my full emails address?

Re: Why does BT email address only show as "BT" for the recipients

NeilO — Tue, 01 Aug 2023 11:19:53 GMT

@Tabletennis56 welcome to the community and thanks for posting, how are you sending emails from your iPhone? Are you using the BT email app or the iPhone mail app?

How are you sending from your PC are you using webmail or an email client or an app like outlook? Understanding the difference in how you're sending might help us figure out whats happening.

Thanks

Neil

Re: Why does BT email address only show as "BT" for the recipients

Tabletennis56 — Tue, 01 Aug 2023 14:12:56 GMT

On my PC I Use Outlook, but on my iPhone and IPad I use the Apple email app.

Thanks for any help

Re: Why does BT email address only show as "BT" for the recipients

licquorice — Tue, 01 Aug 2023 14:16:07 GMT

Then you need to change the sender's name in the Apple email app.

Re: Why does BT email address only show as "BT" for the recipients

Anonymous — Tue, 01 Aug 2023 15:36:03 GMT

As above, you presumably miskeyed the account Description into the Name field.

Re: Why does BT email address only show as "BT" for the recipients

Tabletennis56 — Thu, 03 Aug 2023 08:08:16 GMT

Thanks for all the help, this has fixed it.

cheers

Kevin

Re: Why does BT email address only show as "BT" for the recipients

DavidM — Thu, 03 Aug 2023 08:16:38 GMT

Hi @Tabletennis56 and welcome.

Thanks for posting about your email. It's great to hear the community advice has solved this for you. Thanks all for the help.

Cheers

David