This topic

Adding BT Mail to Third-Party Email App

CRex — Thu, 03 Aug 2023 11:56:06 GMT

Hi all. I've recently been trying to add my BT Email Address to third-party email applications (BlueMail, Thunderbird, Windows 10 Mail) with little to no success. I've tried almost everything online, with regards to correct ports and domains, but they still refuse to log in. I have also seen this could be because I'm not on a premium email account. Could this be correct? Cheers!

Re: Adding BT Mail to Third-Party Email App

imjolly — Thu, 03 Aug 2023 12:01:27 GMT

if you are no longer a BT Broadband customer then you probably have basic email and cannot access using an app only web mail

Re: Adding BT Mail to Third-Party Email App

CRex — Thu, 03 Aug 2023 12:20:21 GMT

I am a BT broadband customer, in fact I only moved to a faster package a couple of weeks ago. So should I be able to access it via an app?

Re: Adding BT Mail to Third-Party Email App

imjolly — Thu, 03 Aug 2023 12:34:14 GMT

if customer then you should be able to access with likes of bluemail. can you access just using BT Mail app? can you access using web browser?

Re: Adding BT Mail to Third-Party Email App

CRex — Thu, 03 Aug 2023 13:03:26 GMT

I have the BT Mail app on my phone, which works perfectly, along with the web browser on my PC. Yet whenever I try using Thunderbird or Bluemail, it says it can't log in.

Re: Adding BT Mail to Third-Party Email App

TimCurtis — Thu, 03 Aug 2023 13:43:42 GMT

@CRex

I access BT Mail via T'Bird and this is my server settings, hope it helps.

Anything else just ask.

Re: Adding BT Mail to Third-Party Email App

gg30340 — Thu, 03 Aug 2023 13:43:43 GMT

The correct and only setting for BTMail are as per this link.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers

When setting it up you are best to do it manually rather than letting the set up wizard do it.

Re: Adding BT Mail to Third-Party Email App

imjolly — Thu, 03 Aug 2023 13:43:45 GMT

I use both Bluemail and Thunderbird and have no problems collecting my BT Mail

check your imap settings

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers

Re: Adding BT Mail to Third-Party Email App

CRex — Thu, 03 Aug 2023 14:19:42 GMT

Thanks, I'll give those a shot.

Re: Adding BT Mail to Third-Party Email App

CRex — Thu, 03 Aug 2023 14:32:23 GMT

Okay, I've followed the instructions but Bluemail is still giving me an error message saying "Setup could not finish" when I try entering them manually, or "cannot connect to server" when I try it automatically. I've attached a screenshot of the settings showing they are absolutely correct.

This makes no sense as I was previously able to use my BT email with BlueMail but since reinstalling it, it's refusing to let me add it to the client.

Re: Adding BT Mail to Third-Party Email App

CRex — Thu, 03 Aug 2023 15:01:50 GMT

Also, I've tried with the Windows 10 Mail App, and it keeps telling me my password is incorrect, even though it isn't.

Edit: How strange! I decided to see if changing my password would help and looks like it has - I can now log in with both BlueMail and Mail for Windows 10. Thanks for the help anyway, everyone.

Re: Adding BT Mail to Third-Party Email App

DavidM — Thu, 03 Aug 2023 15:07:34 GMT

Thanks for the update @CRex

Cheers

David