This topic

Email not syncing on Android

Andyjohn68 — Thu, 03 Aug 2023 10:20:46 GMT

Hi,

BT email has not been syncing on my android phone for the last couple of days. I've checked settings and looks fine and restarted phone with no change. I deleted the account and then set it up again - it worked immediately but then stopped again. Any one else with this issue? Any suggestions?

Re: Email not syncing on Android

simondunni — Thu, 03 Aug 2023 12:17:11 GMT

From yesterday I can no longer receive my btinternet.com emails into my Gmail app on my android phone

Re: Email not syncing on Android

EleyD — Thu, 03 Aug 2023 15:25:18 GMT

same issue

any idea anyone

Re: Email not syncing on Android

dwilson1234 — Thu, 03 Aug 2023 16:44:52 GMT

Same here. Seem to have emails from 02/08 but none from 03/08.

My wife's phone and her emails show same problem.

Re: Email not syncing on Android

humphrey — Thu, 03 Aug 2023 17:52:10 GMT

My email stopped working overnight. I did get 1 or 2 this morning on my android tablet first thing this morning, but then nothing. One of the email addresses on my phone worked for a few minutes this afternoon but has now stopped again.

I am going to try and raise it with BT.

Re: Email not syncing on Android

G1 — Thu, 03 Aug 2023 23:56:26 GMT

Same with me. It's weird that BT email not syncing past couple of days, but gmail is? Must be a BT problem?

Re: Email not syncing on Android

PaddyB — Fri, 04 Aug 2023 07:13:45 GMT

Hi Everyone,

Thank you for posting. I'm sorry if you're having issues with your BT Email not syncing on your Android device.

What email app are you using to access your BT Email address? If you log into webmail www.bt.com/email are your emails all showing okay?

Thanks,

Paddy

Re: Email not syncing on Android

EleyD — Fri, 04 Aug 2023 07:19:36 GMT

Using the Gmail app.

Gmail shows emails from other services ok.

Logging into the webmail www.bt.com/email shows my emails ok.

Using a different email app on my phone also shows bt emails ok.

Re: Email not syncing on Android

simondunni — Fri, 04 Aug 2023 07:29:21 GMT

I can see my emails on BT com/email and also on the BT email app, but they are not downloading to my Gmail app since 2/8/23.

Re: Email not syncing on Android

G1 — Fri, 04 Aug 2023 07:46:47 GMT

Using Gmail and can access ok on laptop.

Re: Email not syncing on Android

G1 — Fri, 04 Aug 2023 07:48:36 GMT

Emails ok on webmail

Re: Email not syncing on Android

licquorice — Fri, 04 Aug 2023 09:04:50 GMT

Its not a general problem.

I normally use Bluemail for BT mail but have just created an account on my Gmail app for my BTinternet address to test and it works fine.

Ignore above, spoke too soon. Not receiving mail, Sent mail syncing OK.

Further Edit: Now its getting really weird, test email from different Gmail account received ok but not from the first.

Re: Email not syncing on Android

Walkergj — Fri, 04 Aug 2023 11:51:02 GMT

I've got the same problem.

I also observed similar strange delivery problems last night, which I perhaps wrongly assumed that BT was trying fix something!

Re: Email not syncing on Android

KenGo — Fri, 04 Aug 2023 13:26:46 GMT

HI,

I've also had the same problem for about three days. First, outgoing mail got stuck in the outbox and checking the email settings, password etc. made no difference. Then the new incoming emails stopped arriving.

I have two other email addresses linked to my Gmail and they are both still fine, so this is an issue with BT alone.

Re: Email not syncing on Android

Andyjohn68 — Fri, 04 Aug 2023 14:23:44 GMT

After 3 days, several restarts and three goes at reinstalling my account it finally seems to be working. It does appear to have been a problem specific to Gmail connecting to bt email. Gmail was connecting to other accounts fine.

Re: Email not syncing on Android

humphrey — Fri, 04 Aug 2023 17:17:34 GMT

I have found that the latest update to Gmail which was updated on my phone on Wed night or Thurs early hour seem to cause the problem.

I have rolled back that update for Gmail and my email seems to be working a lot better.

Obviously something that is in the update does not agree with the BT Mail, as my Gmail email address is working perfectly.

Re: Email not syncing on Android

dwilson1234 — Fri, 04 Aug 2023 21:33:31 GMT

See the same thing. The older version works ok.

Re: Email not syncing on Android

Emmame20 — Sat, 05 Aug 2023 07:10:58 GMT

I'm having the same problem.. tried to get help from BT but because it works through the bt mail app they are refusing to believe that there is a problem..

Re: Email not syncing on Android

licquorice — Sat, 05 Aug 2023 07:30:28 GMT

Why would you expect BT to be able to fix a problem with the Gmail app?

Re: Email not syncing on Android

KenGo — Sat, 05 Aug 2023 07:50:32 GMT

I think I've solved it (for me anyway).

In Gmail, go to the 'accounts' settings and remove your BT account. This will remove all your old emails from your phone, but you should have them stored on BT anyway, so no panic. Then set up the BT account again, as if it was new. This only takes a few steps. Lo and Behold! The missing emails from the last couple of days appear.