This topic

Re: BT email app

jeffbaa — Thu, 07 Sep 2023 08:19:17 GMT

I am getting the same @NeilO

TS-0003 error I am in the UK not on a VPN connected via my BT Broadband hub. please help?

Same error when trying to connect to my email and my account MY BT

Re: BT email app

JohnC2 — Thu, 07 Sep 2023 09:02:15 GMT

Hi @jeffbaa sorry you're getting this error message.

Try disconnecting your broadband hub for around 10 mins and then when you connect again you should have a different IP address and that should resolve this for you.

Cheers

John

Re: BT email app

jeffbaa — Thu, 07 Sep 2023 10:45:47 GMT

Hi @NeilO just tried that and also tried tethering my laptop to my phones data and still the same messgae.

Re: BT email app

JohnC2 — Thu, 07 Sep 2023 10:59:35 GMT

Hi @jeffbaa, thanks for trying that and posting back.

Do any friends or family have access to your BTID?
Cheers

John

Re: BT email app

jeffbaa — Thu, 07 Sep 2023 11:19:40 GMT

@NeilO No only me.

Re: BT email app

JohnC2 — Thu, 07 Sep 2023 11:23:30 GMT

Hi @jeffbaa, thanks for confirming that for me. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get this error investigated further for you,

Cheers

John

Re: BT email app

NeilO — Thu, 07 Sep 2023 14:11:51 GMT

Hi @jeffbaa Many thanks for speaking with me this afternoon, reply back and let me know how you get on with your work IT department regarding the disconnection of your VPN.

Cheers

Neil