This topic

Error 553

colinrivett — Thu, 07 Sep 2023 11:02:17 GMT

I'm having the same issue on all email addresses. I'm trying to send a test email from the bt email website to myself and I still get the 553 error message. Help please!

Thanks

Colin

Re: Error 553

JohnC2 — Thu, 07 Sep 2023 13:23:56 GMT

Hi @colinrivett, welcome to the forum and sorry that you're getting this error when trying to send emails.
Do you get the error using webmail? www.bt.com/email

Try a reboot of the hub so you get allocated a different IP address.

Are you using a VPN? if so switch it off and try again.

Have a look at: https://community.bt.com/t5/Email/Error-553-AGAIN/m-p/2272610 for some advice that may help.

Cheers

John

Re: Error 553

colinrivett — Thu, 07 Sep 2023 20:06:14 GMT

Hi @JohnC2 ,

Thanks for the reply. I am using www.bt.com/email. I am not using a VPN and I tried sending an email from work this afternoon and from home this evening. I get Error 553. This has now been happening for 4 or 5 days.

Anything else I can try?

Thanks

Colin

Re: Error 553

NeilO — Fri, 08 Sep 2023 08:34:04 GMT

Hi @colinrivett thanks for getting back to us, I'll send you a private message so you can get in touch with the moderation team. We'll get our email specialists to look at this for you.

Neil

Re: Error 553

DanielS — Fri, 15 Sep 2023 08:49:47 GMT

Hi @colinrivett,

Thanks for allowing me to look into all of this for you.

As you are aware, our anti-spam vendor had been marking your webmail emails as spam. We got them to correct this which fixed the issue for you.

Take care and have a great weekend.

Thank you

DanielS

Re: Error 553

johnwoodward — Thu, 12 Oct 2023 16:46:26 GMT

Hi This is also happening to my emails, I can receive ok but when sending I get the error 553 code, I use this email for business and really need to send emails, can you advise please/.

Thank you

Lisa

Re: Error 553

Andy_N — Thu, 12 Oct 2023 17:25:54 GMT

@johnwoodwardwrote:
Hi This is also happening to my emails, I can receive ok but when sending I get the error 553 code, I use this email for business and really need to send emails, can you advise please/.
Thank you
Lisa

Hi, welcome to the forums.

The only solution to this common problem is NOT to use BTinternet - use something else like Gmail.

Using btinternet for business email is certainly not recommended at all.