This topic

Re: Talk21

Skye1 — Mon, 11 Sep 2023 18:04:11 GMT

Hi, my wife is having the same issue what information will you need to sort it out?

Re: Talk21

DanielS — Mon, 11 Sep 2023 19:09:40 GMT

Hi @Skye1,

Welcome to the Community.

I am sorry to see that your Wife has problems getting into her email address.

Can you take a look at this post from @licquorice, on the previous thread, to see if it helps?

Thank you

DanielS

Re: Talk21

Skye1 — Mon, 11 Sep 2023 19:45:04 GMT

Hi, we tried that and get a message saying “it looks like there has been suspicious activity on your account, answer the security questions” then when we answer them we get a message saying that the one of the answers is wrong,

Re: Talk21

DanielS — Tue, 19 Sep 2023 11:50:20 GMT

Thanks @Skye1.

We'll need to look into all of this and speak with you due to the security aspect.

I'm going to send you a private message so we can look into this further.

Thanks

DanielS