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Email Outbox issues

billposter — Sat, 09 Sep 2023 08:09:38 GMT

I have two issues with the email Outbox:

1) Using the app on my Android phone outgoing emails (or some of them?) are failing to send and then going to the Oubox. This isn't happening when I use BT email on my laptop.

2) Why isn't there an Outbox showing in the web email?

Any help will be appreciated

Re: Email Outbox issues

gg30340 — Sat, 09 Sep 2023 09:00:16 GMT

Which email app are you using on your phone?

The "outbox" on BT webmail is called "sent".

Re: Email Outbox issues

billposter — Tue, 12 Sep 2023 08:17:41 GMT

Thanks. Of course I should ahve realised that 'setnt' and 'outbox' were effectively the same thing.

My email app on my phone is BT's own app.

Re: Email Outbox issues

gg30340 — Tue, 12 Sep 2023 08:26:01 GMT

You could try uninstalling the BTMail app and restarting your device then re-install the app. I have my own views on the BTMail app, instead preferring the Bluemail app.

If you do decide to re-install the BTMail app or uninstall it and install the Bluemail app the settings you may need are here.

BT Email server settings | BT Help

Re: Email Outbox issues

billposter — Tue, 12 Sep 2023 10:06:47 GMT

THanks for your help.