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Re: email account due to be downgraded no idea why

IreneReev — Tue, 12 Sep 2023 18:48:12 GMT

Hello ... I am having exactly the same issue.

I normally manage my email on the iPad but have logged into the web client and sent a couple of emails but am still getting the same message when I review the account on MyBT

Please can you help? 🙂

Re: email account due to be downgraded no idea why

JohnC2 — Tue, 12 Sep 2023 18:57:25 GMT

Hi @IreneReev, sorry you're seeing this message on your email account. Have you placed an order to cancel or home move your services recently?

Cheers

John

Re: email account due to be downgraded no idea why

IreneReev — Sun, 17 Sep 2023 08:49:49 GMT

Hi John,

No ... nothing has changed. I receive a lot of email on this account, but don't send many.

I have send a couple of emails in the last week to try to trigger a change in status but this has not worked.

many thanks

Re: email account due to be downgraded no idea why

DavidM — Sun, 17 Sep 2023 09:21:44 GMT

Thanks for checking that @IreneReev

I think we'll need to take a closer look at this for you so please check your inbox for my message and drop me over a reply with the details.

Cheers

David