This topic

email addresses

normanhustwitt — Fri, 15 Sep 2023 11:49:09 GMT

Have problems with email addresses

Use three different email addresses

1) the email addresses it says are mine I do not use anymore

2) Given to friends and family only shows one instead of the three it says exist

3) The one that does show as given to friends and family is actually my primary email address

Since BT wanted some sort of verification regarding my primary email address the other two stopped working

Managed to get mine working but not the other two as cannot access

Re: email addresses

gg30340 — Fri, 15 Sep 2023 12:03:08 GMT

What verification did BT want?

BT will never send you an email or text asking you to log onto your email account via a supplied link in order to verify it. If this is what you have done you have been scammed and you will have handed over your passwords to the scammers.

Can you explain fully what and how BT asked you to verify your account.

Re: email addresses

normanhustwitt — Fri, 15 Sep 2023 13:16:50 GMT

They wanted me to enter a five digit code

Re: email addresses

gg30340 — Fri, 15 Sep 2023 13:31:23 GMT

How did this come about? Were you contacted by BT out of the blue or did you have a problem and contact BT?

Re: email addresses

normanhustwitt — Fri, 15 Sep 2023 16:22:45 GMT

The big prolem I have is that I cannot reet the passwords on two of the email addresses I use

**Edited**

As they, together with my main one show as given to friends but will not show them when I look at given to friends

Says three, including my main one but the two above do not show, only mine

The two it shows as being mine are two I do not use any longer

Re: email addresses

Keith_Beddoe — Fri, 15 Sep 2023 16:16:48 GMT

@normanhustwitt

Please edit out your email addresses, as this is a public forum.

Re: email addresses

gg30340 — Fri, 15 Sep 2023 17:56:47 GMT

I know what your present problem is.

Please re-read the messages I posted. I was trying to establish why and how you came to be contacted about verifying your email address because it may well be that you have been subjected to a scam!

Re: email addresses

normanhustwitt — Fri, 15 Sep 2023 18:39:52 GMT

What happened first was that all three of the email addresses I use all came up with need to enter password (firefox)

I went to MYBT and was asked to verify my account once I had done that it was possible to change the password on my main one and get it working but I cannot do it for the other two

This is what happened according to my memory, think if it was a scam it was to do with the internet having a false mybt

Re: email addresses

gg30340 — Fri, 15 Sep 2023 19:00:20 GMT

Now that you have explained what happened it does not appear that you have been scammed.

When you try to log on to your two other email accounts what happens when you use the "forgotten your login details" on the following BTMail web page

BTMail

Re: email addresses

normanhustwitt — Fri, 15 Sep 2023 19:24:06 GMT

On the BT mail web page cannit access the other two email addresses to change the password

Maybe they also need some sort of verification

Have done my main one but will not show the other two to take any action

All three under given to friends says 3 but will not display other than my main one

Re: Emails given to another person

normanhustwitt — Tue, 12 Dec 2023 19:56:03 GMT

Same sort of problem it seems you now need to do some sort of verification on these email addresses how do you do it

as they do not show up on my list of email accounts

Is there any way I can access them or even correct the password