This topic

Are there issues with webmail versions of email - gone a bit iffy

unwina — Wed, 20 Sep 2023 15:53:50 GMT

So received a message about the changes on webmail. I can login on both my personal email and also on my email that manages the rest of the BT platform I use. I think thats the right terminology.

Sadly I was unable to log out of my management email and hence not log into my personal email. I seem to be logging in ok but the system gets confused when i log out. I was using this earlier and all was fine until the system was logged out automatically and I got the 3 page message that details the changes.

Not sure if this affects anyone else using webmail.

Re: Are there issues with webmail versions of email - gone a bit iffy

Filosopher — Wed, 20 Sep 2023 16:40:09 GMT

Me too, unable to access my email and My Bt!!

Re: Are there issues with webmail versions of email - gone a bit iffy

unwina — Wed, 20 Sep 2023 17:11:23 GMT

So this may not help you @Filosopher but it seems to be working ok again for me. Since they have only just released it - i'm guessing that of course - I was logged in and it logged me out and forced their note regarding the new login rule (I use that term losely).

Anyway for the moment my system has stabilised - famous last words ... 😉

Re: Are there issues with webmail versions of email - gone a bit iffy

Filosopher — Wed, 20 Sep 2023 17:12:47 GMT

I can only access my email via MyBt!

Re: Are there issues with webmail versions of email - gone a bit iffy

NeilO — Wed, 20 Sep 2023 18:21:17 GMT

@Filosopher what happens when you try to log in via the website? www.bt.com/email Are you getting an error message?

Neil

Re: Are there issues with webmail versions of email - gone a bit iffy

Filosopher — Wed, 20 Sep 2023 18:25:57 GMT

Yes, user name and password not recognised. I can access them via My Bt or via my linked Gmail account.

Re: Are there issues with webmail versions of email - gone a bit iffy

NeilO — Wed, 20 Sep 2023 18:27:30 GMT

@Filosopher Have you tried a password reset on the email address?

Thanks

Neil

Re: Are there issues with webmail versions of email - gone a bit iffy

Filosopher — Thu, 21 Sep 2023 07:00:43 GMT

Now installed the BT Email App with a new password on all my devices.
Seems to be working so far.

Re: Are there issues with webmail versions of email - gone a bit iffy

Filosopher — Thu, 21 Sep 2023 19:21:41 GMT

Working on iPhone and ipad via BT mail app but the app is not
compatible with my Mac Desktop!

Re: Are there issues with webmail versions of email - gone a bit iffy

NeilO — Thu, 21 Sep 2023 19:32:49 GMT

Hi @Filosopher there is no BT email app for Windows or Mac's as you should be able log in to BT email using a browser.

Have you tried logging in to webmail using in private mode?

Thanks

Neil

Re: Are there issues with webmail versions of email - gone a bit iffy

Filosopher — Thu, 21 Sep 2023 19:39:04 GMT

Thanks Neil,just took delivery of my Mac Desktop yesterday , have a guide for Seniors/ Dummies on the way!!

Re: Are there issues with webmail versions of email - gone a bit iffy

NeilO — Thu, 21 Sep 2023 19:54:06 GMT

@Filosopher This link to the Apple Help shows you how to choose private browsing. Did you only encounter the webmail login problem on the new Mac?

Thanks

Neil

Re: Are there issues with webmail versions of email - gone a bit iffy

Filosopher — Thu, 21 Sep 2023 20:37:15 GMT

Like others I had problems on all devices yesterday but they were solved on ipad and iPhone. The BT Email is on

my launch pad on the Mac and I need to remove it at some point. Not urgent, I use iPhone and ipad primarily for my emails and can access them via My Bt on the desktop. Thanks for your suggestions.