https://community.bt.com/t5/General-email-queries/Email-password/m-p/2315776#M106735 <P>Hi,</P><P>My email address&nbsp; has been frozen by BT because there is some suspicion that it may have been compromised.&nbsp;</P><P>The instructions suggest changing my password. Unfortunately, I don't have an account. I've had multiple addresses and my account must be at least 15 yes old. No idea about the registering post code. I have tried a few.</P><P>How can I change my password? The security questions keep asking for the original postcode.</P><P>Any ideas please?</P> Wed, 20 Sep 2023 22:29:31 GMT Elaine1231 2023-09-20T22:29:31Z https://community.bt.com/t5/General-email-queries/Email-password/m-p/2315776#M106735 <P>Hi,</P><P>My email address&nbsp; has been frozen by BT because there is some suspicion that it may have been compromised.&nbsp;</P><P>The instructions suggest changing my password. Unfortunately, I don't have an account. I've had multiple addresses and my account must be at least 15 yes old. No idea about the registering post code. I have tried a few.</P><P>How can I change my password? The security questions keep asking for the original postcode.</P><P>Any ideas please?</P> Wed, 20 Sep 2023 22:29:31 GMT https://community.bt.com/t5/General-email-queries/Email-password/m-p/2315776#M106735 Elaine1231 2023-09-20T22:29:31Z https://community.bt.com/t5/General-email-queries/Email-password/m-p/2315811#M106737 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/321884">@Elaine1231</a></SPAN>, welcome to the forum and sorry you're having trouble accessing your email account.&nbsp;<BR />Is this an @btinternet.com email address?<BR />Are you trying to access on webmail or do you have a Premium Mail account? <A href="https://www.bt.com/help/email/bt-email-products" target="_blank">BT Email products | Types of BT Emails | BT Help</A></P> <P>Cheers</P> <P>John</P> Thu, 21 Sep 2023 09:00:22 GMT https://community.bt.com/t5/General-email-queries/Email-password/m-p/2315811#M106737 JohnC2 2023-09-21T09:00:22Z