This topic

Photo attachments won't send from Smart Phone.

Judesman — Sun, 17 Sep 2023 10:32:52 GMT

I cannot send photo attachments by email from my Samsung S21. I have never had a problem before sometimes sending multiple attachments, some small files some quite large. Every attachment I send to my home desktop is reported as; "Couldn't send" on my mobile and gets sent to the Outbox. I can send a text only email and friends have sent photo attachments from their mobiles to my desktop email successfully. I have spoken to O2 my mob service provider and they have told me that it is a bt problem. Phone will send attachments to my outlook.com email address but not bt. Any thoughts please and who do I contact at BT.

Re: Photo attachments won't send from Smart Phone.

imjolly — Sun, 17 Sep 2023 13:38:58 GMT

are you using BT email or preferably 3rd party app like bluemail

Re: Photo attachments won't send from Smart Phone.

Judesman — Sun, 17 Sep 2023 13:56:04 GMT

I am using btinternet.com in Outlook. Never had a problem before and other users can send me their photos successfully. I also use outlook.com and receive pics from my mobile. I would phone BT but don't really know where to start. O2 say that is is a BT problem. I suppose there might be a setting somewhere in Samsung Android but wouldn't know where to start.

Re: Photo attachments won't send from Smart Phone.

gg30340 — Sun, 17 Sep 2023 14:04:21 GMT

Have you tried sending photos using the BTMail logon instead of using Outlook to see if it is an Outlook problem?

BTMail

Re: Photo attachments won't send from Smart Phone.

Judesman — Sun, 17 Sep 2023 14:09:43 GMT

Thank you. Yes I have and nothing there. Samsung email sates "Couldn't send".

Re: Photo attachments won't send from Smart Phone.

gg30340 — Sun, 17 Sep 2023 19:35:15 GMT

Don't use the Samsung email, use a web browser and log onto your BT email account using the link I posted.

Re: Photo attachments won't send from Smart Phone.

Judesman — Sun, 17 Sep 2023 21:10:01 GMT

Thank you, I have done that. The attachments will still not send. I have used this system for years and suddenly it has stopped working. I can send attachments to other email addresses and I can receive attachments from other senders but I cannot send an attachment to my own address.

Re: Photo attachments won't send from Smart Phone.

gg30340 — Mon, 18 Sep 2023 09:21:57 GMT

Is it only photo attachments that you can not receive or does it also happen with document attachments?

Re: Photo attachments won't send from Smart Phone.

Judesman — Mon, 18 Sep 2023 09:49:53 GMT

I do not have any document or pdf files on my phone so have nothing to try with. I will send a pdf file to my phone and try and return it.

Re: Photo attachments won't send from Smart Phone.

Judesman — Mon, 18 Sep 2023 15:08:27 GMT

I have successfully sent an email with a document file attached.

Re: Photo attachments won't send from Smart Phone.

gg30340 — Mon, 18 Sep 2023 15:22:32 GMT

This should only affect incoming images but it might be worth checking. Log onto your email account via a browser and go to the settings which can be found by clicking on your username at the top right. Then go to Mail in the left column then click on Blocked Images and ensure that "Allow all images" is selected.

Re: Photo attachments won't send from Smart Phone.

Judesman — Mon, 18 Sep 2023 15:37:20 GMT

Thanks for that, getting quite hopeful. Allow all images ticked though.

Re: Photo attachments won't send from Smart Phone.

gg30340 — Mon, 18 Sep 2023 15:54:25 GMT

On your phone can you confirm that when you log onto your BT email account using a browser that you can send document attachments but not photo attachments?

Can you confirm that this is the same when you log onto your BT email account on your home computer.

Can you check your Sent/Out box on your phone email app and your home computer and delete any emails that are there and have not been sent.

Re: Photo attachments won't send from Smart Phone.

Judesman — Mon, 18 Sep 2023 18:31:57 GMT

Thank you for your continued thoughts, much appreciated. I have downloaded a new BT Email app on the phone that will send docs and photos to desktop Outlook successfully. From BT Email on the desktop I can send photos and docs to Outlook successfully. All unsent emails have been deleted. I have sent another photo attachment from my email and as before "Couldn't send". The answer of course is to use BT Mail but that doesn't solve the problem of what is wrong. All a bit of a mystery but many thanks.

Re: Photo attachments won't send from Smart Phone.

gg30340 — Mon, 18 Sep 2023 20:34:24 GMT

It appears to me that the problem is a setting in Outlook or which ever email app you have been using to send the photo attachment rather than a problem with your BT email account.

Other than uninstalling Outlook and then restarting your phone before reinstalling Outlook there is nothing further that I can suggest.

Re: Photo attachments won't send from Smart Phone.

Judesman — Mon, 18 Sep 2023 21:19:22 GMT

Yes, that was what I thought. I suspect that there is a problem in the Samsung Email or whatever it is. I will have to get help with that. Thanks for your involvement, much appreciated.

Re: Photo attachments won't send from Smart Phone.

PhilWilk2 — Thu, 21 Sep 2023 13:11:44 GMT

I have encountered exactly the same problem as yourself, using my Samsung A14. But it only started this week. Previously I have had no issues sending pictures as attachments to my own email address. I can send the same email to my wife's email address and it sends ok. Then she can send it onto me so there is no problem with sending on the A14, or with my email inbox receiving it. It only seems to be a problem sending attachments to my own email account from the A14. I can successfully send an email from the phone to my own email account without any attachment. I have spoken to the BT email team and they say it must be a problem with the smart phone or its settings but they couldn't explain any more.

Re: Photo attachments won't send from Smart Phone.

Judesman — Thu, 21 Sep 2023 14:44:04 GMT

We have an identical problem starting at about the same time. With the help of "clcg30340" I think we have eliminated a BT problem. O2 my provider says it is not their problem so that only leaves a setting in Android or Samsung. Please keep in touch if there are any further developments.

Re: Photo attachments won't send from Smart Phone.

Judesman — Thu, 21 Sep 2023 15:40:46 GMT

PhilWilk2 I seem to recall downloading an update at about the time this went wrong.

Re: Photo attachments won't send from Smart Phone.

PhilWilk2 — Thu, 21 Sep 2023 15:42:54 GMT

I have checked my Mail settings and that was set to "Block all images" although that is not a setting I have ever changed, and attaching pictures and sending has always previously worked fine. Anyway, I have changed it to "Allow all images", closed email on my PC and re-opened it, and I've tried to send another picture from my phone but it hasn't made any difference.

I have tried uninstalling the BT Mail app on my phone, restarting the phone and re-installing the app but that also hasn't made any difference. It is very kind of gg30340 to try and help but nothing seems to be making a difference. This is becoming hugely frustrating.