This topic

Re: Creating an additional email

alex82 — Sat, 23 Sep 2023 10:49:55 GMT

I'm having the same issue as this person, I would like to create an additional email, but I don't have that button to click when I try. Could you help with this please?

Re: Creating an additional email

gg30340 — Sat, 23 Sep 2023 11:22:11 GMT

Do you already have an active BTMail email account associated with your current BT broadband account.

Re: Creating an additional email

alex82 — Sat, 23 Sep 2023 11:48:57 GMT

Yes, I have 2 already.

Re: Creating an additional email

gg30340 — Sat, 23 Sep 2023 11:53:03 GMT

I suspect the problem has been caused when BT removed the option to create email accounts to new customers and they haven't thought about "old"customers who retain that option.

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

Re: Creating an additional email

DanielS — Sat, 23 Sep 2023 14:28:23 GMT

Hi @alex82,

Thanks for taking the time to join the Community and for replying back to @gg30340.

We can look into this for you and find out what's happening. Please note, that it will take us a few working days before we can get back to you.

I'm going to send you a private message now.

Thank you
DanielS