This topic

Error 553 (yet again)

John20231 — Sun, 24 Sep 2023 22:14:50 GMT

As many people before me have had - I am getting error 553, and am unable to send any email , even a test email. This thinks I am sending spam. I am not using a VPN, have no URLs malware. spam etc and email is sent from the BT email website. Many people seem to get this problem - cam mine be fixed and can the issue be fixed permanently, not just one at a time>

Thanks

John20231

Re: Error 553 (yet again)

NeilO — Mon, 25 Sep 2023 11:06:23 GMT

Hi @John20231 welcome to the community and thanks for posting, I'm sorry, something must have triggered the spam filters to take action against your email address. We can raise a case with our email experts to figure out what happened and fix it for you. I'll send you a private message in a moment so you can get in touch with the moderation team.

Thanks

Neil

Re: Error 553 (yet again)

teresa92 — Mon, 25 Sep 2023 12:46:46 GMT

Hi,

I am also having this problem this morning, but only with certain emails... and can't seem to get through to the help desk either via phone or the instant chat options.

Is there someone I can report this to, to get it fixed ASAP please?

Thanks

Re: Error 553 (yet again)

NeilO — Mon, 25 Sep 2023 15:33:43 GMT

@teresa92 I'm sorry about that, do the emails have any links or URLs in them?

Thanks

Neil