This topic

Re: Sorry your email could not be delivered due to content policy reasons.

Net — Thu, 27 Jul 2023 10:15:32 GMT

We are having a very similar issue, but it is only on some of our emails. Can we have some help please?

Re: Sorry your email could not be delivered due to content policy reasons.

JohnC2 — Thu, 27 Jul 2023 11:12:58 GMT

Hi @Net, welcome to the forum and thanks for your post. I've moved your post to create your own thread as the previous thread is already resolved.
Sorry that you're getting this error. Are you using a mail client and if so have you tried sending the email via Webmail to see if that works ok or you get the same error?
Does this error occur with all emails you try to send or just some?
Cheers

John

Re: Sorry your email could not be delivered due to content policy reasons.

Net — Thu, 27 Jul 2023 11:32:36 GMT

Hi @JohnC2

I am sorry I am not sure what you mean by a mail client, but when I click on the Webmail link it takes me to the email I am using.

It is only on some emails.

Thanks

Annette

Re: Sorry your email could not be delivered due to content policy reasons.

JohnC2 — Thu, 27 Jul 2023 11:43:28 GMT

Hi @Net, thanks for replying back to me and you're using webmail. A client would be outlook for example.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

Re: Sorry your email could not be delivered due to content policy reasons.

Net — Wed, 27 Sep 2023 08:03:59 GMT

Good morning

With regards to this problem, why has my email thread disappeared?

Regards

Annette

Re: Sorry your email could not be delivered due to content policy reasons.

gg30340 — Wed, 27 Sep 2023 08:19:36 GMT

Your email thread has not disappeared. You have been moved onto your own thread rather being on some other person's thread.

This allows you to get help regarding your problem and avoids confusion with the other person's thread/problem that you posted on which was already marked as solved.

Re: Sorry your email could not be delivered due to content policy reasons.

Net — Fri, 29 Sep 2023 08:09:18 GMT

Thank you

That thread has disappeared

Re: Sorry your email could not be delivered due to content policy reasons.

Keith_Beddoe — Fri, 29 Sep 2023 08:38:22 GMT

@Net

See https://community.bt.com/t5/Email/Re-Sorry-your-email-could-not-be-delivered-due-to-content-policy/m-p/2305806#M106023

Re: Sorry your email could not be delivered due to content policy reasons.

Net — Mon, 02 Oct 2023 16:15:22 GMT

Hi @Keith_Beddoe . I am not sure what you are directing me to, it is this thread

Re: Sorry your email could not be delivered due to content policy reasons.

unwina — Mon, 02 Oct 2023 17:53:14 GMT

Sorry to butt in but i wondered if you were strugling with adding your own links to other sites in your email - I only say this because i inadvertently did this earlier by mistake on another thread and suffered from the policy issue message.

If it's not related to including html links in your email then appologies for butting in.

In my case i just ignore the message and removed the offending link i did not mean to add anyway.

Interesstingly the policy issue message did not help me to understand 2what i had done wrong but thats another

story.😮

PS: I like you name using @Net

Re: Sorry your email could not be delivered due to content policy reasons.

Net — Tue, 03 Oct 2023 16:17:17 GMT

Thank you for butting in 😉
I don't think there were any html links in the email, it has mainly been when replying to an email and if we have received the message we have deleted most of the dialog in case it was something in that. Thank you anyway