This topic

Premium email

James_ryder1 — Wed, 04 Oct 2023 09:40:09 GMT

My broadband finished today but when I log in to my original billing account I can’t see the manage email to move to premium. Can only see it on the individual email accounts. Obviously want to move the 4 emails over and don’t want to get it wrong and just end up moving 1

Re: Premium email

gg30340 — Wed, 04 Oct 2023 16:26:26 GMT

Use your BTID email account which will be the one you used to set up the other three from.

Re: Premium email

James_ryder1 — Wed, 04 Oct 2023 16:33:43 GMT

Even though what was technically the original shows as gifted by the closed account

Re: Premium email

gg30340 — Wed, 04 Oct 2023 16:36:49 GMT

Try calling the Premium email team on 0808.100.6778.

Re: Premium email

James_ryder1 — Wed, 04 Oct 2023 16:40:43 GMT

I’ll give them a call on Saturday once I’m back from holiday.

Thanks