This topic

LOST E MAIL FOLDERS HEEELLPPP!

Trixiebelle — Wed, 04 Oct 2023 16:45:18 GMT

Hi

Just transferred a load of extremely important emails into folder and now the folder has completely disappeared.

Looked everywhere.

CAN YOU HELP ME PLEASE!!

Trixiebelle

Re: LOST E MAIL FOLDERS HEEELLPPP!

gg30340 — Wed, 04 Oct 2023 16:49:24 GMT

Log onto your email account using a web browser and check the trash folder. To the left of the folder there may be a small arrow . Click on that and with any luck your folder will be there. If it is just drag and drop it back to where it should be.

Re: LOST E MAIL FOLDERS HEEELLPPP!

Trixiebelle — Wed, 04 Oct 2023 16:52:40 GMT

Just done that and it only has 2 empty folders in there I created today - the bigger one with all the info nowhere to be seen!

Re: LOST E MAIL FOLDERS HEEELLPPP!

gg30340 — Wed, 04 Oct 2023 16:59:02 GMT

When you say "2 empty folders in there". Is that in the Trash folder when you click on the arrow or are they in the My Folders section?

Re: LOST E MAIL FOLDERS HEEELLPPP!

Trixiebelle — Wed, 04 Oct 2023 17:22:44 GMT

In the trash.

Just spoken to BT support guy and he said 'sorry, they're gone 😞

How can they just disappear??!!1

Re: LOST E MAIL FOLDERS HEEELLPPP!

rogerdee — Wed, 04 Oct 2023 17:24:47 GMT

What do you use to check your emails? Which client?

Roger

Re: LOST E MAIL FOLDERS HEEELLPPP!

Trixiebelle — Wed, 04 Oct 2023 17:26:45 GMT

Thanks for your help.

Now going for a lie down!

Trixie