This topic

Linked email accounts

JohnGilco — Thu, 05 Oct 2023 07:05:55 GMT

When my wife and I receive the same email if I delete the email it gets deleted automatically from my wife’s email account - how do I stop this? Should I remove my wife’s email address from my account?

Re: Linked email accounts

gg30340 — Thu, 05 Oct 2023 09:11:53 GMT

I suspect you are using an email client/app that you have set up as an IMAP account. This synchronises emails between devices so that if you delete on one device it is deleted from the BT servers and therefore shows as deleted on any other device that accesses that email account.

So the easy way to stop that is to remove her email account from your set up.

Re: Linked email accounts

JohnGilco — Thu, 05 Oct 2023 13:01:16 GMT

If I remove her email account from my set up are you 100% sure her email will continue to work and I am not inadvertently deleting her account.

Thanks for your advice.

Re: Linked email accounts

gg30340 — Thu, 05 Oct 2023 16:44:44 GMT

I have assumed that your wife has a different email account/address to yours. Is that correct?

How are you accessing your email and hers. Is it with an email client/app or when using a web browser.

How does she access her email and does she also have access to her email.

Re: Linked email accounts

licquorice — Thu, 05 Oct 2023 16:55:29 GMT

When you say your wife's 'email account' do you mean a different email address to you or simply the same email address on a different device?

Re: Linked email accounts

JohnGilco — Thu, 05 Oct 2023 17:04:15 GMT

Yes my wife has a different email address from me. I access my mail through the MAIL ICON on my IPad. My wife accesses her mail through the MAIL ICON on her IPhone and her IPad. I very occasionally access my email using the web browser on my IPad.

When I go into my.bt.com and look at my email it tell me that I have set up an email account under friends and family in my wife’s name, it tells me my wife’s email address status is active and when I click on “see options” against my wife’s email address I get the option to “remove from my account” - I think I should click on “remove from my account” however I am worried that this might shut down my wife’s email account.

Re: Linked email accounts

licquorice — Thu, 05 Oct 2023 17:13:32 GMT

No, don't do that.

I have no idea what is happening however, as there is no connection between the 2 addresses.

Re: Linked email accounts

NeilO — Thu, 05 Oct 2023 18:33:37 GMT

Hi, @JohnGilco Have all the Apple devices been set up using the same Apple ID? If so they could be linked, I think this might be a question for Apple support.

Thanks

Neil

Re: Linked email accounts

JohnGilco — Thu, 05 Oct 2023 19:18:25 GMT

Thanks - will try Apple Support