This topic

Signing into email constantly

PaulieDDT — Thu, 28 Sep 2023 15:03:12 GMT

Had a message pop up when signing into mail last week saying that I had to sign in separately from My BT to view mails from now on. Not a problem as I rarely use My BT & sign into mails directly.

Possibly coincidence but since I saw this message, mail will log me off after a few hours. Previously I could stay logged in for a few weeks at a time(via laptop) before having to sign in again. Always tick the keep me signed in & have had no problems using my tablet as I am constantly signed into mail there.

Any ideas?

Re: Signing into email constantly

ianbutton1 — Thu, 28 Sep 2023 16:59:14 GMT

I'm seeing the same - forever being logged out, despite ticking "Keep me signed in". I think it's a "feature" (i.e. bug) in the new version.

Can you access the old version https://email.bt.com/mail/index-rui.jsp?v=2.32.0 and stay logged in on that one (bookmark the link).

Re: Signing into email constantly

PaulieDDT — Thu, 28 Sep 2023 17:13:30 GMT

Trying it now. Let's see if this can keep me signed in.

Re: Signing into email constantly

PaulieDDT — Sat, 30 Sep 2023 12:40:45 GMT

Well I managed to stay signed in for about a day but have now had to sign in again. Ah well, worth a go.

Re: Signing into email constantly

PaulieDDT — Thu, 05 Oct 2023 09:58:55 GMT

This is now happening about every 3 hours.

Re: Signing into email constantly

wifiwill — Tue, 10 Oct 2023 12:02:37 GMT

Same here. Keep me signed in seems to be broken. (again)

Re: Signing into email constantly

PeterE17 — Tue, 10 Oct 2023 13:14:23 GMT

Everybody - the mods are aware of this problem - see post https://community.bt.com/t5/Email/Email-system-repeatedly-shuts-down/td-p/2319159

Re: Signing into email constantly

JPearn — Tue, 10 Oct 2023 15:35:47 GMT

Same for me - using Firefox

Re: Signing into email constantly

Lch — Sat, 11 Nov 2023 09:55:04 GMT

Exactly the same for me, then 2 weeks ago it seem to be back to normal but the last 3 days I am lucky to stay signed in for 20 minutes at a time - it is extremely frustrating. Have spoken to BT numerous times since it first started happening & again yesterday, have been transferred to multiple 'techs' but they all say there's no problem they are aware of & don't understand why I'm having this issue & can offer no solution!

Re: Signing into email constantly

wifiwill — Mon, 13 Nov 2023 16:32:53 GMT

Likewise, everything reasonable for a while, now back to random logouts. (sigh)

Re: Signing into email constantly

PeterE17 — Mon, 13 Nov 2023 18:10:38 GMT

@wifiwill The mods are aware of the problem, please look at https://community.bt.com/t5/Email/Email-disconnections-have-returned/td-p/2326876 and add your comment there. Thanks.

Re: Signing into email constantly

rosvine — Fri, 19 Jan 2024 11:49:55 GMT

I am still getting this problem having first reported it in Nov 2023. I am having to log in several times a day despite always ticking the box to stay logged in. Am I alone in this problem persisting?

Re: Signing into email constantly

wifiwill — Fri, 19 Jan 2024 11:58:23 GMT

No, same thing happening here. If email is idle for a while, it gets logged out.

Not dependant on browser either.