This topic

BT EMAIL CHANGES!?

ANDREX — Fri, 06 Oct 2023 09:10:42 GMT

When I tried to log in to BT email (Basic) I see a note telling me have made some changes.

When I follow their links to log in it takes me back to the page I started with and I begin again, failing to get get logged in.

Taking a copy of their linked address I can see that the link is different to the words stated: "bt.com/email" is actually "https://www.bt.com/help/email/bt-email-login-changes". This looks like a sloppy cut 'n' paste error. Typing "bt.com/email" and pressing return gets you back to the home page to log in but you are greeted with the same circular message.

Has anyone found experienced the same and found solution to this problem?

Re: BT EMAIL CHANGES!?

gg30340 — Fri, 06 Oct 2023 09:22:59 GMT

Try the following link

BTMail

Re: BT EMAIL CHANGES!?

NeilO — Fri, 06 Oct 2023 09:36:15 GMT

Hi @ANDREX Thanks for the feedback, the link takes you to the bt.com help page that explains the login changes in more detail.

To sign in on the www.bt.com/email webpage you need to enter your email address and password on the right-hand side of the screen.

Thanks

Neil

Re: BT EMAIL CHANGES!?

ANDREX — Fri, 06 Oct 2023 09:57:56 GMT

Many thanks @NeilO,

Your help "To sign in on the www.bt.com/email webpage you need to enter your email address and password on the right-hand side of the screen. " was not working for me. This was frustrating, but.....I discovered, by talking to BT on 150(2), that on my 4th clearing of my cache this morning, access became possible to my email from the bt.com front page, which all morning it hadn't been!

I discussed with them several errors on their help pages, which they were able to reproduce, which will now be addressed to avoid help site pages leading to broken links.

ANDREX

Re: BT EMAIL CHANGES!?

ANDREX — Fri, 06 Oct 2023 10:03:48 GMT

Thanks @gg30340

That link takes me to the bt.com sign in page. This previously didn't work for me to sign into email. I had to clear my cache 4 times to allow this to work again!

All good now.

Re: BT EMAIL CHANGES!?

NeilO — Fri, 06 Oct 2023 11:24:10 GMT

@ANDREX I'm glad you got sorted