This topic

Emails being deleted after 6 months

Garak112 — Mon, 09 Oct 2023 16:20:06 GMT

I discovered in July that all emails older than 6 months had been deleted, losing many years of messages. I checked all my settings and changed my passwords and thought that was the end of it.

I've discovered today that once again all emails older than 6 months have been deleted. Can anyone tell me why this is happening and how to stop it?

Re: Emails being deleted after 6 months

gg30340 — Mon, 09 Oct 2023 17:10:49 GMT

What folder were the emails in?

Re: Emails being deleted after 6 months

Garak112 — Tue, 10 Oct 2023 13:09:22 GMT

The inbox.

Re: Emails being deleted after 6 months

gg30340 — Tue, 10 Oct 2023 13:21:48 GMT

Do you access your email using a browser ( webmail) or using an email client/app?

Do you access it on more than one device and if so what is/are they?

Have you logged onto webmail and checked all the folders including the Spam and Trash folders?

Re: Emails being deleted after 6 months

Garak112 — Wed, 11 Oct 2023 05:35:09 GMT

Good morning,

I only access my emails through iPhone email and outlook for iOS.

I’ve checked my Trash folder and it contains 10 emails from feb-October this year. My spam folder contains 52 emails from the last month and nothing before that.

I’ve also got some subfolders that hold emails from between 2013-2017.

Re: Emails being deleted after 6 months

VeteranISPUser — Wed, 11 Oct 2023 08:02:16 GMT

Hi @Garak112 Sorry if I have missed it, but did you confirm that the emails have gone from the BT Email website (I.e. taking the iPhone and Outlook out of the equation).

Re: Emails being deleted after 6 months

licquorice — Wed, 11 Oct 2023 10:19:22 GMT

@Garak112 wrote:

I only access my emails through iPhone email and outlook for iOS.

Have you checked that neither are configured to delete mail after 6 months?