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Re: Cant log into BT Email on laptop

johnclegg — Thu, 12 Oct 2023 21:14:54 GMT

Still waiting for my Passcode????????????????????

IF IT AINT BROKE....DON'T FIX IT...

JOHN

Ex-BT for 37 years and ashamed of it.

Re: Cant log into BT Email on laptop

DanielS — Fri, 13 Oct 2023 11:36:51 GMT

Hi @johnclegg,

Thanks for reaching out.

Your issue seems to be very unique. Are you trying to log into your BT Email at https://www.bt.com/mybt? Is it trying to send you your 8 digit security pin?

Thanks

DanielS

Re: Cant log into BT Email on laptop

johnclegg — Fri, 13 Oct 2023 15:11:48 GMT

Yes, got fed-up waiting for BT to answer the phone ( waiting time 68 minutes) They're having a laugh ...so went to bed.

Woke up this morning and it's sorted...

Why don't they test new software rollouts before making themselves look like chumps...

Thanks

John

P.S. The wife is having the same problem now....so it's ignore it for a day or two and see if they fix it?

Re: Cant log into BT Email on laptop

johnclegg — Sat, 14 Oct 2023 06:48:21 GMT

I hate to say this about my old employer but they are IDIOTS , we had to go through the same silly two step authentication process for the second day, this time it worked again , just like my episode the other day...

I would like to re-itterate..

BT WHY DONT YOU TEST ANY CHANGES BEFORE YOU IMPLEMENT THEM ??????

No wonder you are losing customers, just a little old-fashioned common sense would help..

John and Andria