This topic

No Email

Elaine1251 — Fri, 20 Oct 2023 17:51:09 GMT

Having taken out a new fibre contract and closing old account I have been unable to access my emails via any app, My Bt, or phone & computer for 10 days now. Complaints have been raised, closed a reopened, Various teams have tried to help on the phone and it’s apparently now been with the ‘back team’ for 2 days now. This is appalling and so upsetting as I’m in my 70’s and need this communication. Can I escalate this in any way please.

Re: No Email

licquorice — Fri, 20 Oct 2023 18:43:12 GMT

Not sure how being in your seventies (as I am) is relevant, but I will flag your problem to the mods. They will post on the thread with an invitation to contact them.

Re: No Email

licquorice — Fri, 20 Oct 2023 18:47:11 GMT

Can you access your email here

Re: No Email

Elaine1251 — Fri, 20 Oct 2023 18:57:00 GMT

Simply because I have hearing problems and use email a lot to communicate.

Re: No Email

Elaine1251 — Fri, 20 Oct 2023 18:58:19 GMT

No it doesn’t recognise account - I can’t log in anywhere unfortunately.

Re: No Email

JohnC2 — Fri, 20 Oct 2023 19:13:03 GMT

Hi @Elaine1251 welcome to the forum and sorry you can access your email account.
I've sent you a Private Message so you can get in touch with the Mod team for help resolving this.

Cheers

John

Re: No Email

Elaine1251 — Wed, 25 Oct 2023 21:17:44 GMT

Thanks for your help John. The team member who had stayed with me for 10 days finally succeeded in getting things sorted.