This topic

Can't add a new email address

Jon_Livesey — Tue, 24 Oct 2023 11:04:46 GMT

Can't add a new email address, there's no 'email' on my product details so I can't get to 'Manage'

Re: Can't add a new email address

imjolly — Tue, 24 Oct 2023 11:12:59 GMT

BT no longer provide email to new customers

Re: Can't add a new email address

Jon_Livesey — Tue, 24 Oct 2023 11:38:33 GMT

Been a customer for many years, so thought I could still get an address

Re: Can't add a new email address

licquorice — Tue, 24 Oct 2023 11:41:26 GMT

Just get a Gmail or Hotmail address, it won't be tied to any ISP.

Re: Can't add a new email address

Jon_Livesey — Tue, 24 Oct 2023 11:47:51 GMT

Is there no way I can just add another to my current account?

Re: Can't add a new email address

licquorice — Tue, 24 Oct 2023 11:59:50 GMT

I suspect you are using the MyBT app rather than the website. I have no idea why BT in their infinite wisdom don't give the option to manage Email on the app but do on the website.

Re: Can't add a new email address

Jon_Livesey — Tue, 24 Oct 2023 12:04:46 GMT

No, I'm looking on the website not the App

Re: Can't add a new email address

NeilO — Tue, 24 Oct 2023 14:53:02 GMT

Hi, @Jon_Livesey do you have an active working email address with BT already?

Thanks

Neil

Re: Can't add a new email address

Jon_Livesey — Tue, 24 Oct 2023 17:08:58 GMT

Yes I do

Re: Can't add a new email address

DanielS — Wed, 25 Oct 2023 10:11:45 GMT

Hi @Jon_Livesey,

I'm going to send you a private message as you should still have the functionality providing the email is linked correctly to your MyBT.

Thank you

DanielS