This topic

Ceased account

David8660 — Thu, 26 Oct 2023 10:46:58 GMT

I was led to believe that on changing to another internet provider my BT email would continue as a basic service. However BT have deleted the email account. I have followed the steps to reactivate this , but so far has failed , unable to get specific help on this from BT.

Re: Ceased account

imjolly — Thu, 26 Oct 2023 12:28:36 GMT

are you trying to access your mail using web browser as cannot access using app

Re: Ceased account

David8660 — Thu, 26 Oct 2023 12:32:38 GMT

Thanks for the reply, only trying to access via browser - I did note that this couldn't be access via outlook etc.

Re: Ceased account

NeilO — Thu, 26 Oct 2023 13:26:32 GMT

Hi @David8660 I'll send you a private message so you can get in touch with your details and we'll be happy to get this looked into.

Thanks

Neil

Re: Ceased account

DavidM — Wed, 01 Nov 2023 12:30:47 GMT

Thanks for sending over the details and for taking my call @David8660 .

I'm glad I was able to get the email reactivated for you.

All the best

David