This topic

SmartHub 2 with Ethernet connection and Windows Live Mail

efelstead — Thu, 26 Oct 2023 14:21:47 GMT

Hi all

Sorry about first post

Pressed wrong key

My problem is as follows

I have been updated to Digital Voice means I have had to give up my SmartHub 5 in favour of SmartHub2

With the Smarthub 5 I had it hard wired to my laptop and everything worked OK

By OK I mean that the Windows Live Email software has worked great for many years

However when the SmartHub 2 is hard wired I cannot receive any Emails!!

The "Checking Emails " comes up on the screen BUT nothing happens until a Timed Out message appears

and I am asked if I want to Wait or Stop

This can go on forever so eventually I give up

Has anyone any experience of the SmartHub 2 which could explain this behaviour and how I mightfix it?

Thank you

Regards and best wishes

Edward

Re: SmartHub 2 with Ethernet connection and Windows Live Mail

imjolly — Thu, 26 Oct 2023 14:38:46 GMT

Your ethernet cable need to be in port 1/3 not 4 and then connected to your laptop. Assuming you have FTTC you need to go to hub manager setting and change FTTP toggle to off to allow you to use port 4

Re: SmartHub 2 with Ethernet connection and Windows Live Mail

efelstead — Thu, 26 Oct 2023 16:25:14 GMT

Thanks for your reply

There are four ethernet connections but only three are usable at present as one ofthem is marked WAN

You are correct in that we are FTTC so as you say to use the WAN we need to change it

The cable connecting to the laptop is in PORT 2

I have used an ethernet cable to the laptop when I had the SmartHub 5 and it worked perfectly for several years

So I need to understand the difference between the ethernet Ports on the SmartHub 5 and the SmartHub 2

Regards

Edward

Re: SmartHub 2 with Ethernet connection and Windows Live Mail

licquorice — Thu, 26 Oct 2023 16:32:42 GMT

There is absolutely no difference whatsoever.

Presumably everything else works ok?

Re: SmartHub 2 with Ethernet connection and Windows Live Mail

caravanj — Thu, 26 Oct 2023 16:45:07 GMT

@efelstead

At the moment with FTTC your Hub 2 is connected from the phone master socket to the hub's grey socket marked broadband but if you were on FTTP your hub would be connected by it's WAN port to an Openreach ONT box.

Once you switch off FTTP in your hub settings as @imjolly has said, the WAN becomes a LAN & you'll have 4 LAN ports that as @licquorice says are no different from your hub 5 LAN sockets.

Re: SmartHub 2 with Ethernet connection and Windows Live Mail

VeteranISPUser — Thu, 26 Oct 2023 17:26:14 GMT

Hi @efelstead Have you tried 1. Reboot the hub and 2. Factory reset the hub (remember to save your contacts first to restore)?

Re: SmartHub 2 with Ethernet connection and Windows Live Mail

efelstead — Thu, 26 Oct 2023 18:03:43 GMT

Hello every body and Thank you for you suggestions!!

I have some news

I remembered a problem I had in the past with my SmartTV which would not work with Ethernet but did work withWiFi

So I disconnected the Ethernet cable and rebooted the laptop

I then attempted to receive emails and HEY PRESTO after about 60secs 20emails landed in my Inbox!!!

Two hours later I tried again with just Wifi and it worked again!!

Any suggestions as to reasons for this most welcome

Regards

Edward

Any suggestions as to why WiFi appears to work but Ethernet does'nt!!

Thank you for your

Re: SmartHub 2 with Ethernet connection and Windows Live Mail

licquorice — Thu, 26 Oct 2023 18:13:58 GMT

A faulty Ethernet cable?

Re: SmartHub 2 with Ethernet connection and Windows Live Mail

caravanj — Thu, 26 Oct 2023 18:57:16 GMT

@licquorice

😁

Re: SmartHub 2 with Ethernet connection and Windows Live Mail

efelstead — Tue, 31 Oct 2023 11:16:32 GMT

Hi all

I have been running tests on two different machines

One running Windows 7 and the other Windows 10

There is a significant difference in the performance of the two machines in Upload speed using Ethernet connections

The Windows 7 machine (The one giving problems) gives Ethernet Upload speeds <1Mbs

The Windows 10 machine gives Ethernet Upload speeds 18-20Mbs

Both machines are usingthe same BT Smart Hub 2 and the same cabling

Any comments please

Thank you

Regards

Edward

Re: SmartHub 2 with Ethernet connection and Windows Live Mail

Anonymous — Tue, 31 Oct 2023 11:49:33 GMT

Well the first comment is I dread to imagine what nasties could be lurking on an OS that Microsoft ceased to support long ago.

Run ipconfig from a command prompt on both machines while connected by ethernet & compare the ethernet sections. Maybe you or a piece of malware has changed a setting. If all is well there I'd suspect that either the NIC has partially failed or you may have malware saturating the upload. Try downloading Malwarebytes or similar see if that throws up anything nasty.

Re: SmartHub 2 with Ethernet connection and Windows Live Mail

licquorice — Tue, 31 Oct 2023 11:50:37 GMT

The 2 machines will have different network adapters and different drivers. The problem is not with the BT hub