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Problems logging into email

CJ21 — Thu, 02 Nov 2023 16:50:10 GMT

Hi. We have been with BT for ages and have more than one email address. One is not actively used except it is also the MyBT ID. We can no longer access that email. At first using the original password we had a message to say ID entered incorrect. We have changed the passwords and now when we press enter, it just returns the sign in blank fields. We can access the email we use regularly, and can access the account. Can the email have been cancelled due to it not being used without us receiving a notification (I thought it was linked to another device but can't be sure).

At this point I have been round and round the Help section, wasted time and got nowhere.

Re: Problems logging into email

licquorice — Thu, 02 Nov 2023 16:53:16 GMT

It has quite probably been deleted.

Does it appear in the list of email addresses in your MYBT?

MYBT > Products > Email > Manage

Re: Problems logging into email

CJ21 — Thu, 02 Nov 2023 17:14:57 GMT

Yes (although I cannot get into that either at the moment). I have changed the password recently. It is also the one for our BT ID and when we upgraded the agent said he had to send the contract there.

Re: Problems logging into email

CJ21 — Thu, 02 Nov 2023 17:16:10 GMT

If it wasn't the ID and the official address on the account I wouldn't bother

Re: Problems logging into email

CJ21 — Thu, 02 Nov 2023 17:22:50 GMT

Sorry, me again! The website has now updated, and yes, you are correct, they have deleted the email account that is our ID and, yet, sent the contract to it.

Re: Problems logging into email

gg30340 — Thu, 02 Nov 2023 20:29:02 GMT

You can change your BTID to another active email address.

See link

Changing your BT ID username and security details | BT Help