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Contact with BT

Jon7748 — Fri, 03 Nov 2023 15:17:31 GMT

This has probably been asked before, but can anyone confirm that there is no way of contacting a real person online via their website in spite of several claims to the contrary, such as "A 'Message now' button will appear in a few moments during opening hours" or "chat to us online".

I just want to know if the basic email you get when you leave BT happens automatically or as I read somewhere in their conflicting information, you have to request it or open a premium email account again.

Much obliged if anyone could help here.

Re: Contact with BT

imjolly — Fri, 03 Nov 2023 15:33:31 GMT

when you leave you should receive an email 'sorry you are leaving' which explains email downgraded to basic mail only accessible using browser not app or you can pay £7.50pm and get premium email and continue as you are

Re: Contact with BT

Jon7748 — Fri, 03 Nov 2023 15:44:25 GMT

..much appreciated, thanks.