This topic

Duck.com email address

Bobzyer_runkle — Sat, 11 Nov 2023 16:48:23 GMT

My family use duck.com email addresses to stop trackers etc. These addresses are forwarded to our btinternet.com email addresses.

This week we noticed they had stopped working, duckduckgo.com have advised that BT have started treating them as spam, and blocking them.

Who do we contact in BT to sort this out?

licquorice — Sat, 11 Nov 2023 16:56:31 GMT

Why aren't duckduckgo dealing with BT if it is the case their emails are being treated as spam?

David500 — Sat, 11 Nov 2023 17:04:51 GMT

@Bobzyer_runkle You can try add the email addresses to your safe sender list.

Bobzyer_runkle — Sat, 11 Nov 2023 17:54:00 GMT

I think it's because I am BT's customer so I should deal with them....although I have suggested to duckduck that they would have more clout than me!

Bobzyer_runkle — Sat, 11 Nov 2023 18:01:16 GMT

Will give that a try David

Bobzyer_runkle — Mon, 13 Nov 2023 15:55:15 GMT

That seems to have worked David, thank you