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incorrect email address associated with my phone number

albeast — Wed, 11 Oct 2023 21:47:21 GMT

Tried to logon to mybt this eve but got invalid login message despite using password i know to be correct. started a password reset process but first checked what BTID was against my account. Entered my account phone number but system said it had 2 email addressed against the number. One I recognised one i didn't. I selected the correct one and it said it would send a pin number to confirm. I received the pin and tried to enter it but the screen said something was wrong and try again. However screens will not let me try again because as soon as i enter the phone number it says something is wrong ..... why oh why did you screw up the working email/BTID system. On previous post I'd also said i can no longer access secondary email accounts via web!

Re: incorrect email address associated with my phone number

NeilO — Thu, 12 Oct 2023 07:59:36 GMT

Hi, @albeast I'm really sorry to see you're having problems accessing your BT ID and emails. We'll be happy to get this looked into and I'll send you a private message in a moment so you can get in touch with your details.

Thanks

Neil

Re: incorrect email address associated with my phone number

albeast — Mon, 13 Nov 2023 00:23:54 GMT

can you resend private message

Re: incorrect email address associated with my phone number

DavidM — Mon, 13 Nov 2023 08:29:09 GMT

Sure thing @albeast . That's on it's way to you now.

Cheers

David