This topic

Can’t access my emails.

westwaleswoman — Fri, 10 Nov 2023 13:25:28 GMT

I use an iMac desktop and for the last two days have been unable to access my emails on this machine. I can access them on my iPad and iPhone.

After I have entered my username and password all I get on the screen is a small rectangle with BT written inside and underneath three pulsating spots. Nothing happens after this.

Can anyone tell me how I can deal with this, please?

Re: Can’t access my emails.

licquorice — Fri, 10 Nov 2023 14:15:29 GMT

Try deleting your browser cookies and cache

Re: Can’t access my emails.

sparkymike — Mon, 13 Nov 2023 09:35:03 GMT

Ditto, but on laptop running windows. No email for a week now. What is the answer please. ???

Mike.

Re: Can’t access my emails.

sparkymike — Mon, 13 Nov 2023 12:51:28 GMT

Deleted my browser cookies and cache and still the same.

BT logo and dots. Worked for a while on old https but no go on new one. (or old one.)

Mike.

Re: Can’t access my emails.

westwaleswoman — Mon, 13 Nov 2023 17:08:06 GMT

Thank you for your reply to my problem re- logging on to my emails. I tried deleting the history and cookies on my computer but it didn’t make any difference. I have since rung BT. And they couldn’t help either. My computer operating system needs upgrading and the BT person I spoke to thought this was probably the source of the problem since I can access my emails on my phone and iPad. That’s my next step.

Re: Can’t access my emails.

licquorice — Mon, 13 Nov 2023 17:16:04 GMT

Its extremely unlikely to be anything to do with your operating system.

Can you access your mail at the direct login https://home.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.bt.com%2Fbtmail%2Fsecure%2Femaillogin

Re: Can’t access my emails.

westwaleswoman — Mon, 13 Nov 2023 17:23:47 GMT

Thank you for your reply.

It didn’t work on mine as well so I rang BT. They couldn’t help either but suggested the fault may be with my computer since I can access emails on my phone and iPad.

My computer is nearly 10 years old and probably needs an operating system upgrade. I regularly updated it when Apple sent upgrades but when they stopped, so did I, thinking my computer was probably too old to be able to ‘take’ the new upgrades. The BT person I spoke to thought this could be the problem. Luckily (I hope) I have found a local computer shop which has offered to upgrade it for me so my next step is to take them up on this offer. Failing that, I think I need to buy a new computer. Most computers, even iMacs, don’t last forever.

I don’t know whether this is relevant to your problem. If not, perhaps BT would be able to help you. The number I rang was 0330 1234 150. It’s free from a BT line.

Re: Can’t access my emails.

westwaleswoman — Mon, 13 Nov 2023 17:36:57 GMT

Dear distinguished sage,

I normally access my emails on my computer via the website. That appears to be the problem. I access them on my iPad and phone via the BT app.

Re: Can’t access my emails.

gg30340 — Mon, 13 Nov 2023 17:37:13 GMT

Are you able to use some other person's computer to log onto your email using a web browser. This would show if the problem is with your computer or at BT's end.

If you can get your email on your other devices I suspect that you may be using an email app on those devices. If so can you try using an email app on your iMac rather than using a web browser. This would at least let you use your email until such times as the problem get identified and fixed.

Re: Can’t access my emails.

westwaleswoman — Mon, 13 Nov 2023 17:44:23 GMT

Dear distinguished sage,

Stupidly I hadn’t thought of using another computer to see if I can access my emails on that. I will try a friend’s computer tomorrow.

I have never worked out how to access apps on my computer but I do use apps on my phone and iPad to open my emails. Perhaps you can tell me how to on my computer?

Thank you for your suggestions.

Re: Can’t access my emails.

sparkymike — Mon, 13 Nov 2023 18:02:19 GMT

Just tried wife's computer and got in ok, but here's a thing, when I checked the https, it is still opening on the old one which was the one which worked on my computer. When I try and use this link on my laptop, it changes to the new log in https as I watch it load.

Mike.

Re: Can’t access my emails.

gg30340 — Mon, 13 Nov 2023 19:53:15 GMT

@westwaleswoman wrote:

I have never worked out how to access apps on my computer but I do use apps on my phone and iPad to open my emails. Perhaps you can tell me how to on my computer?

Thank you for your suggestions.

@westwaleswoman

An email app on your iMac will work in the same way as it does on your iPhone and iPad.

If there is not already an email app installed on your iMac you need to log onto the Apple Store and select an email app. I don't use Apple so I can not recommend one to you but I do use Bluemail which I believe is available for Macs.

Setting it up is pretty straight forward and it should more or less set its self up.

If you do need any settings they are in this link.

BT Email server settings | BT Help

Re: Can’t access my emails.

sparkymike — Tue, 14 Nov 2023 21:10:40 GMT

Just tried the link in one of the first posts and same result. BT logo and dots moving round. Why on earth do the BT engineers break something that was working ok in the first place ?

Mike.

Re: Can’t access my emails.

PaddyB — Wed, 15 Nov 2023 08:53:16 GMT

Hi @sparkymike,

Thank you for posting. I'm sorry you're having issues accessing your email on your Laptop.

What Operating System and Browser is your Laptop running?

You said it was working okay on your wife's computer from your earlier post. What operating system and browser is her computer running?

Thanks,

Paddy

Re: Can’t access my emails.

westwaleswoman — Wed, 15 Nov 2023 11:45:25 GMT

Hi sparkymike,

It happens a lot. Things get “improved” but are not always better than what went before.

I didn’t manage to try a friend’s computer yesterday but will see if I can today.

I saw the reply from the moderator and will answer him re- my computer in a few minutes.

Re: Can’t access my emails.

licquorice — Wed, 15 Nov 2023 12:09:39 GMT

I suspect the problem is just one server in the farm faulty. You can try disconnecting your Hub from line for about half an hour. This should give you a different IP address and possibly a connection to a different server.

Re: Can’t access my emails.

westwaleswoman — Wed, 15 Nov 2023 12:25:12 GMT

Hi PaddyB,

My operating system on my iMac is OSX El Capitan and I use Safari as. Browser.

westwaleswoman

Re: Can’t access my emails.

westwaleswoman — Wed, 15 Nov 2023 12:28:23 GMT

Dear Distinguished Sage,

But my I can access my emails on my iPad and phone which suggests it’s not the server, doesn’t it?

Re: Can’t access my emails.

licquorice — Wed, 15 Nov 2023 12:31:32 GMT

No, because they will probably be accessing a different server.

Re: Can’t access my emails.

sparkymike — Wed, 15 Nov 2023 12:35:37 GMT

Hi, wife's compter is windows 10 and browser is Google.

Mine is windows vista and using either Google of Firefox.

Mike