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Trash folder has hidden messages?

Loveleecat — Sun, 12 Nov 2023 12:53:13 GMT

I empty my Trash folder but it says there are still 3 files in there, but not visible in the folder. Any advice please? Thank you.

Re: Trash folder has hidden messages?

JohnC2 — Sun, 12 Nov 2023 15:54:59 GMT

Hi @Loveleecat, sorry you're been shown that 3 messages still exist after you've entered the folder.

If you haven't checked on webmail please login www.bt.com/email and check if it shows there and if so do the emails show there for you to delete or are they just' ghost' emails.
Cheers

John

Re: Trash folder has hidden messages?

Loveleecat — Sun, 12 Nov 2023 17:50:32 GMT

Hello John,

Just checked via the link you sent, emptied the folder and it now says there are 10 "hidden" messages.

Rgards,

Lee

Re: Trash folder has hidden messages?

DavidM — Mon, 13 Nov 2023 08:55:45 GMT

Thanks for getting back @Loveleecat .

Can you post a screen shot of what you're seeing (please edit any personal information before posting).

Cheers

David

Re: Trash folder has hidden messages?

Loveleecat — Tue, 14 Nov 2023 20:04:19 GMT

Hello David,

I've tried various formats to send the screenshot, but keep getting the message below.

Re: Trash folder has hidden messages?

JohnC2 — Tue, 14 Nov 2023 20:19:05 GMT

Hi @Loveleecat, what does the message say and we'll see if we can help you post a screenshot?

Cheers

John

Re: Trash folder has hidden messages?

Loveleecat — Wed, 15 Nov 2023 16:45:00 GMT

Hi John,

The message reads "The file type (.docx) is not supported." The bit in brackets changes according to what format I am trying.

Regards,

Lee