This topic

cannot add a BT openworld email to MS Outlook

treacym — Thu, 16 Nov 2023 16:09:32 GMT

For some reason my husbands email wasn't working and I started getting errors - I checked online and the port settings for IMAP were different so I tried to change them from 110 to 993 as per info found on forum, however, there is nothing on the pop up box that allows you to save these settings. I foolishly decided to delete his email and start again. I set it up as I would normally do via add account but still have no way of saving the server settings - I'm probably being very dumb about this but cannot figure out how to save the information - could someone please point out what I am not doing correctly. Thank you

Re: cannot add a BT openworld email to MS Outlook

licquorice — Thu, 16 Nov 2023 16:18:34 GMT

It should work with @btopenworld but change btopenworld to btinternet, they are interchangeable. Which version of Outlook is it?

Re: cannot add a BT openworld email to MS Outlook

gg30340 — Thu, 16 Nov 2023 16:37:39 GMT

If you were using port 110 you must have been using Outlook as a POP3 account and not as you have stated an IMAP account. If so the correct port is 995 not 993.

You can not change a POP3 account to an IMAP account on the fly. You would need start afresh and set up the email account as an IMAP account if that is what you want.

Have a look at these links for the correct settings.

BT Email server settings | BT Help

Setting up email on an email client | Help | BT | BT Help

Re: cannot add a BT openworld email to MS Outlook

licquorice — Thu, 16 Nov 2023 17:01:18 GMT

Well spotted @gg30340

Re: cannot add a BT openworld email to MS Outlook

treacym — Thu, 16 Nov 2023 18:59:23 GMT

I'm running office 365 - tried setup with POP, IMAP and Outlook without success - the email does exist because I've logged on using web browser so the email isn't an issue - its either me being super dim or outlook that doesn't like what I'm trying to do, there is no error message and nothing on the popup box has a continue or test or save. I've got to the point where I'm going to give up and let him use email on his tablet/phone and make sure he checks it regularly instead of me doing it for him.

Re: cannot add a BT openworld email to MS Outlook

gg30340 — Thu, 16 Nov 2023 19:25:25 GMT

Are you/your husband a BT Broadband customers or paying for the email through a BT Premium email account?

If you are a BT Broadband customer have you at any time left BT Broadband and then come back to BT Broadband at some point?

Re: cannot add a BT openworld email to MS Outlook

treacym — Thu, 16 Nov 2023 21:28:50 GMT

Hi there, we've been with BT since 1997 and had our internet with them since then without any breaks.

Re: cannot add a BT openworld email to MS Outlook

gg30340 — Fri, 17 Nov 2023 17:38:05 GMT

If you have not already tried this you should try setting it up as an @btinternet.com email address rather than an @BTOpenworld address.