This topic

Logging in

enfield250 — Mon, 13 Nov 2023 19:29:14 GMT

A friend of mine was on the BT website last week and about to log on to webmail, when she received a message saying.

"There is a new way to log on to the BT webmail" She followed the instructions and now cannot use BT webmail at all.

Anyone an idea as to what's happened?

gg30340 — Mon, 13 Nov 2023 19:57:46 GMT

Ask her to try logging on using the following link.

If that doesn't work get her to clear the history and cookies from her web browser and try again.

enfield250 — Thu, 16 Nov 2023 16:11:47 GMT

Hello!

I think it's her pc, it's running windows7.

I have just tried her login on my Win10 pc and it logs in ok.

Cheers,

licquorice — Thu, 16 Nov 2023 16:20:25 GMT

But did your clear the cookies and cache on her machine to see if that worked?

enfield250 — Sun, 19 Nov 2023 17:14:18 GMT

Clearing the cookies and cache made on difference.

gg30340 — Sun, 19 Nov 2023 18:25:51 GMT

What web browser is she using?

It may be that the browser that she is using is no longer supported.