This topic

delayed incoming emails

DrDenis — Sat, 25 Nov 2023 13:53:39 GMT

Since yesterday, there has been delays in emails reaching my 'btinternet.com' inbox. Yesterday one was delayed by 2 hours and another by 5 hours. Today, I am still waiting for one sent 2 hours ago.

I have tried sending myself emails from non-bt email addresses. One was delayed by 15 minutes. Some came through immediately. One has still not arrived after a couple of hours. The size of the attachment does not seem to be the problem. When I sent myself emails from a 'live.com' address the one with a 3mb attachment was delayed by 15 minutes. The one with no attachment has still not arrived.

I am using Microsoft 365 Outlook on a PC for my emails, but have also checked with the BT Web-browser and on my iphone. The missing emails do not show up on either of these.

Is there a problem with the BT email service?

Email delays

stanian — Sat, 25 Nov 2023 14:12:18 GMT

Me again with another problem that I hope can be sorted here

My problem is with my btinternet.com email account, some emails are received pretty well instantly, whilst others are taking 4-5 hours to arrive. I have sent emails to myself from an AOL account and sometimes it takes ages, I have changed my email from the AOL account to the BT account on several websites and the confirmation link has not been received, again for hours. There does not seem to be any pattern to it. Some emails are instant some are not, even emails from this forum take a long time to arrive, though I have seen answers on the forum an hour before. Some of these email confirmation links are time sensitive, so it has made it impossible for me to change to the BT email address on these sites as the adress can't be confirmed. I just dont get it, I have no blocks in place and have even put one of the slow addresses in the safe senders list to no avail. Will probably have to get in touch with Customer service but thought I would try here first. Thanks.

Re: delayed incoming emails

surfer157 — Sat, 25 Nov 2023 14:14:28 GMT

We are both ( husband and self) having the same problems with btinternet.com addresses. Thought it was just me sending from ICloud with attachments to his bt but after testing out via other gmail addresses, we realised we are both experiencing erratic problems with the bt addresses - long delays or not sending/receiving at all.

edited to add : this started yesterday late afternoon

Re: Email delays

stanian — Sat, 25 Nov 2023 15:04:52 GMT

An example, I sent a test email at 12:11 and the received time was 14:52

Re: Email delays

gg30340 — Sat, 25 Nov 2023 17:01:44 GMT

There may be a problem with the email server that you are connected to.

Try turning off your BT hub for about 30 minutes. When you turn it back on it will most likely have been issued with a new IP address and connected to a different BT mail server which may resolve the problem.

Re: Email delays

stanian — Sat, 25 Nov 2023 17:24:06 GMT

Been in touch with customer service via chat and they said have refreshed my email box at their end, all seems to be working for the time being. Fingers crossed.

Re: Email delays

DrDenis — Sat, 25 Nov 2023 17:38:03 GMT

As I said, I had tried using my phone and mobile data (I switched wifi off on phone) to download my email.

The phone and my PC had different IP addresses. There was no difference between the contents of my inbox

Re: Email delays

stanian — Sat, 25 Nov 2023 17:40:51 GMT

That was the same with me, tried it on mobile internet, no difference, I had to get in touch with customer service via chat, so far so good.

Re: Email delays

DrDenis — Sat, 25 Nov 2023 18:33:07 GMT

I have checked the delivery paths and the only obvious difference is after Razorgate and before btinternet.com.

See where I have changed text colour to red

DELAYED MESSAGE Received-SPF: none (sa-prd-rgin-020.btmx-prd.synchronoss.net: domain
EUR03-DBA-obe.outbound.protection.outlook.com does not designate permitted
sender hosts) identity=helo; receiver=sa-prd-rgin-020.btmx-prd.synchronoss.net;
client-ip=40.92.58.80; helo=EUR03-DBA-obe.outbound.protection.outlook.com;
Received-SPF: pass (sa-prd-rgin-020.btmx-prd.synchronoss.net: domain live.com
designates 40.92.58.80 as permitted sender) identity=mailfrom;

UNDELAYED MESSAGE Received-SPF: pass (sa-prd-rgin-008.btmx-prd.synchronoss.net: domain
EUR05-VI1-obe.outbound.protection.outlook.com designates 40.92.90.68 as
permitted sender) identity=helo; receiver=sa-prd-rgin-008.btmx-prd.synchronoss.net;
client-ip=40.92.90.68; helo=EUR05-VI1-obe.outbound.protection.outlook.com;
Received-SPF: pass (sa-prd-rgin-008.btmx-prd.synchronoss.net: domain live.com
designates 40.92.90.68 as permitted sender) identity=mailfrom;

Does anyone know the significance of this difference?

Re: delayed incoming emails

Camgirl — Mon, 27 Nov 2023 14:05:00 GMT

This problem has suddenly started for me today. It affects only incoming mail and not every sender. All messages from one sender today delayed by several hours, but test messages from me to myself arrive normally.

Re: delayed incoming emails

Redlollipop — Thu, 30 Nov 2023 10:24:10 GMT

Have logged into the community this morning with another problem and saw your post. I had the same problem and thought it may have been my system but having read your post I now it wasn't only me that had the problem and it was BT. Having been greeted this morning (Thurs) by the updated message on the email log in page about updating their system and using new software for email it was probably them faffing about with the system.

Re: delayed incoming emails

Camgirl — Thu, 30 Nov 2023 21:41:00 GMT

Yes. Particularly infuriating is that the default response of most organisations (ISPs, banks or whatever) to the reporting of a problem is to try to lead you to believe that the problem is yours, not theirs, when they know it is theirs all along. Why can't they come clean straightaway?

Re: delayed incoming emails

larissa — Mon, 18 Dec 2023 09:24:26 GMT

me too