This topic

Not receiving a registration mail

darkgnome — Tue, 28 Nov 2023 13:15:04 GMT

I am trying to register with Blinkhome to activate an App for my security cameras the mail is apparently being rejected by BT mail as Spam

how can I unblock this as it contains the registration number I need to enter

Re: Not receiving a registration mail

imjolly — Tue, 28 Nov 2023 13:41:33 GMT

add address to safe senders or probably easier use another email address - gmail for example

Re: Not receiving a registration mail

darkgnome — Tue, 28 Nov 2023 15:44:18 GMT

I’ve tried that but the sending organisation reckons it’s being blocked by the BY mail server as spam

any way I can get this marked as safe?

Re: Not receiving a registration mail

imjolly — Tue, 28 Nov 2023 15:47:24 GMT

can you not just use another email address for confirmation i.e.gmail

Re: Not receiving a registration mail

gg30340 — Tue, 28 Nov 2023 16:06:08 GMT

@darkgnome wrote:

I’ve tried that but the sending organisation reckons it’s being blocked by the BY mail server as spam

any way I can get this marked as safe?

If the email is being blocked as spam prior to getting to your Inbox or Spam folder the sending company will need to ensure that they are complying with the following link and if they are they will need to contact the BT Postmaster on the email within the web page and report the problem.

BT Email - best practices for postmasters and senders of email | BT Help