This topic

Can't access email after ceasing account

huntmj1 — Thu, 30 Nov 2023 09:20:52 GMT

I am also having the exact same problem with the ceased account! i can log in on my Laptop but uninstalled my account on my phone as it hadn't loaded since Friday, however, i can no longer log into it using my btinternet email. I wonder if you may also be able to help me, please?

Re: Ceased account

RobbieMac — Thu, 30 Nov 2023 09:24:24 GMT

Hi @huntmj1

Welcome to the BT Community and thank you for your post! I have moved your post to start your own discussion as the thread you posted on has already been marked as solved.

I am sorry for the problems you're having accessing your email. We can pick up from here however we are extremely busy at present and it'll take us a few days to get back you. Please bear with us and we'll be back in touch as soon as we possibly can.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Can't access email after ceasing account

David8660 — Sat, 02 Dec 2023 17:20:00 GMT

Needed a phone call to the support team. They were very helpful and recovered my email and most important to me all past emails etc.