This topic

Emails returned

Jagmanxk — Fri, 01 Dec 2023 09:16:35 GMT

On occasions, I receive back in my inbox, emails that I sent out days before. I don't understand why this happens. I have been in touch with BT but they have indicated it is in my email settings. I have had a look but can't see anything that relates to it. The odd thing is that it isn't all emails I send, just a few. Has anyone experienced this and knows what to do about it?

Re: Emails returned

gg30340 — Fri, 01 Dec 2023 17:44:49 GMT

How are you using your email? Is it with a web browser or with an email client/app?

Is there a pattern to the returned email such as:

Is it always the same recipients?

Does it always happen when you send to those recipients?

Is the email that is being returned just to one recipient or is it being send to multiple recipients at the same time?

Re: Emails returned

Jagmanxk — Sat, 02 Dec 2023 07:46:40 GMT

email client/app. Different recipients. Can send emails to recipient and not get them returned. It’s not sent to multi recipients, always individual emails.

Re: Emails returned

gg30340 — Sat, 02 Dec 2023 13:50:20 GMT

Do you get any message when it is returned?

As there appears to be no pattern to it that tend to rule out any setting that you control such as "rules" or cc ing your email address into the email.

Because it doesn't happen all the time I suspect it will be difficult to track the problem down.

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

Re: Emails returned

Jagmanxk — Sat, 02 Dec 2023 14:26:39 GMT

No message, except it is sent to my email address. No other information.

Re: Emails returned

gg30340 — Sat, 02 Dec 2023 14:30:09 GMT

OK. Hopefully the moderators will pick this up.

Re: Emails returned

PaddyB — Sat, 02 Dec 2023 15:45:36 GMT

Hi @Jagmanxk,

Thank you for posting. If you send me the details, I'll be able to ask my colleagues in the email team to investigate.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy