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Outgoing server SMTP not accepting password

Seabass — Wed, 06 Dec 2023 09:49:03 GMT

I tried to change my BT Password and BT system said try again later but I got a text from BT to say I'd changed it so I changed my password on my phone and Mac. That failed so I changed it back to my original password. Email working on BT, phone and I can get incoming e-mail but the Outgoing SMPT server stays offline, it won't accept my user name and password. I use apple mail.

Re: Outgoing server SMTP not accepting password

Seabass — Thu, 07 Dec 2023 12:13:42 GMT

Solved. It was Norton Firewall which had suddenly decided to block Apple Mail. Took a long time to figure this out and resolve.

Re: Outgoing server SMTP not accepting password

RobbieMac — Thu, 07 Dec 2023 12:41:19 GMT

Hi @Seabass

Many thanks for taking the time to post back and let us know the solution to the problem you were experiencing 🙂

Robbie