This topic

Why am I still getting junk mail to my old btinternet email?

LizzyGS — Thu, 07 Dec 2023 13:27:43 GMT

Even when I was with BT I asked them to delete my btinternet em address. I continued to get emails to my Apple devices. Now I have left BT all together and I am still receiving the scam emails. I shall complain to ofcom if it doesn't stop.

Re: Why am I still getting junk mail to my old btinternet email?

licquorice — Thu, 07 Dec 2023 13:31:01 GMT

Why do you keep accessing the address? Just delete the address from your devices.

Re: Why am I still getting junk mail to my old btinternet email?

LizzyGS — Thu, 07 Dec 2023 17:22:30 GMT

It is not on any of my devices. Thank you

Re: Why am I still getting junk mail to my old btinternet email?

licquorice — Thu, 07 Dec 2023 17:28:16 GMT

So how are you receiving the emails?

Re: Why am I still getting junk mail to my old btinternet email?

PeterE17 — Thu, 07 Dec 2023 18:34:05 GMT

Are you using a mail client that is still configured to receive mail sent to your old BT address?

Re: Why am I still getting junk mail to my old btinternet email?

LizzyGS — Thu, 07 Dec 2023 18:53:27 GMT

That BT address was supposedly cancelled by BT ages ago. The BT em address is not on any of my devices

Re: Why am I still getting junk mail to my old btinternet email?

LizzyGS — Thu, 07 Dec 2023 18:55:00 GMT

I wish I knew. I put a review on Trustpilot and the responded to post my issue on here. I keep getting the same response. So not helpful at all.

Re: Why am I still getting junk mail to my old btinternet email?

He-Man — Thu, 07 Dec 2023 19:04:57 GMT

If you don't use the email address (so aren't logging into it) and it's not configured on your devices, how do you know it's receiving junk/spam?

Re: Why am I still getting junk mail to my old btinternet email?

licquorice — Thu, 07 Dec 2023 19:17:39 GMT

Exactly

Re: Why am I still getting junk mail to my old btinternet email?

LizzyGS — Thu, 07 Dec 2023 19:19:59 GMT

Do you mean like "forward to"?

Re: Why am I still getting junk mail to my old btinternet email?

LizzyGS — Thu, 07 Dec 2023 19:21:10 GMT

Because all the spam emails go to my junk box

Re: Why am I still getting junk mail to my old btinternet email?

He-Man — Thu, 07 Dec 2023 19:31:34 GMT

"Because all the spam emails go to my junk box"

But that's where they are meant to go by design. All email suppliers generally have a Trash/Spam/Junk folder for those types of email to go. This isn't unique to BT. I don't think you can complain to Ofcom about something working as intended.

And if you can see they are going into there, that means you're still logging into it. Just don't log in to it if you don't want it and don't use it.

Re: Why am I still getting junk mail to my old btinternet email?

gg30340 — Fri, 08 Dec 2023 00:27:51 GMT

Is it that you are getting spam emails from your old BT email address sent to your present email address?

If that is the case it is most likely that your BT email address has been spoofed by spammers to make the spam appear to come from a genuine email account.

If you have access to the BT emails you should check the headers of the email and it will show what the originating email address really is and if the email address in the headers is not showing as the BT email address it will confirm that the email account as been spoofed.

There is very little that you or BT can do as the spoofed email is not coming from BT servers. All you can do about it is to just delete the spam when you receive them.