https://community.bt.com/t5/General-email-queries/Email/m-p/2333515#M108419 <P>Please could I ask for help with a BT email address?</P><BLOCKQUOTE><P>I am the account holder &amp; my OH has an allocated B T email address.</P></BLOCKQUOTE><P>19th November I received BT text saying they'd blocked this email address as someone was trying to get in it. Credit to BT.</P><P>I went into MY BT &amp; changed password &amp; reset it.&nbsp;</P><P>All good ....</P><P>Nope. 95% of the time now, he gets 'session logged out' after only 20 minutes, also when he tries to log back in, he has to have a passcode texted to me <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P><P>Is there a timer on email sessions?</P><P>How can we stop this please?</P><P>Many thanks&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 09 Dec 2023 12:42:44 GMT snapant 2023-12-09T12:42:44Z https://community.bt.com/t5/General-email-queries/Email/m-p/2333515#M108419 <P>Please could I ask for help with a BT email address?</P><BLOCKQUOTE><P>I am the account holder &amp; my OH has an allocated B T email address.</P></BLOCKQUOTE><P>19th November I received BT text saying they'd blocked this email address as someone was trying to get in it. Credit to BT.</P><P>I went into MY BT &amp; changed password &amp; reset it.&nbsp;</P><P>All good ....</P><P>Nope. 95% of the time now, he gets 'session logged out' after only 20 minutes, also when he tries to log back in, he has to have a passcode texted to me <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P><P>Is there a timer on email sessions?</P><P>How can we stop this please?</P><P>Many thanks&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 09 Dec 2023 12:42:44 GMT https://community.bt.com/t5/General-email-queries/Email/m-p/2333515#M108419 snapant 2023-12-09T12:42:44Z