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2 Step Authentication Issues

Alan4995 — Sun, 10 Dec 2023 09:41:22 GMT

I am being asked for 2 step authentication for my email, Ididnt turn this on, I can't turn it off as it asks me for this to access settings. I also can't register for this as it doesn't send a code to my alternative email or my mobile.

I can't access email at all, or my settings to disable this feature. I have tried several devices but all have the same issue.

Any solution is greatly appreciated.

Re: 2 Step Authentication Issues

gg30340 — Sun, 10 Dec 2023 10:35:21 GMT

You set 2FA using your MyBT settings not your email settings.

See link

Two-step authentication | BT Help

Re: 2 Step Authentication Issues

Alan4995 — Sun, 10 Dec 2023 13:06:08 GMT

Thanks for the reply, I know this. I can’t change the settings as it asks for 2 step authentication to access the settings.

Re: 2 Step Authentication Issues

gg30340 — Sun, 10 Dec 2023 18:22:06 GMT

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

Re: 2 Step Authentication Issues

RobbieMac — Mon, 11 Dec 2023 08:30:13 GMT

Hi @Alan4995

Thank you for your posts and welcome back!

I am sorry for the problems you're having with 2 step authentication. We'll need to take this offline to help get this sorted out. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie