This topic

Sending e-mails

michaelcompton080646 — Wed, 13 Dec 2023 13:11:53 GMT

I can receive e-mails but cannot receive them. I have checked the account settings. The IMAP is ok but SMTP is not. It seems there is mismatch. Is it something to do with the port number? Please advise how to fix this

Re: Sending e-mails

gg30340 — Wed, 13 Dec 2023 13:15:41 GMT

Are you a BT Broadband customer or paying for your email account through a BT Premium email account?

If neither of the above your email account will now be a BTMail Basic account and this can not be used with and email client/app.

The correct settings are as per this link.

BT Email server settings | BT Help

Re: Sending e-mails

michaelcompton080646 — Wed, 13 Dec 2023 14:08:16 GMT

Thank you for quick answer. I have reviewed settings as suggested. But Both IMAP and SMTP show "Security Policy" instead of SSL Encryption. "Enabled" not an option. Currently set on "Use SSL/TLS on special port legacy". Also cannot enter "PLAIN" on SMTP Authentication. Please advise how I can proceed.

Re: Sending e-mails

licquorice — Wed, 13 Dec 2023 14:41:32 GMT

@michaelcompton080646 wrote:
Please advise how I can proceed.

Enquire with your Mail client provider.

Also, you didn't answer the question regarding whether you are a BT broadband customer, paying for premium mail or neither.

Re: Sending e-mails

michaelcompton080646 — Wed, 13 Dec 2023 16:56:04 GMT

Thank you for your reply; apologies for not answering this question.
We have only the basic package - no Broadband or Premium e-mail

Re: Sending e-mails

licquorice — Wed, 13 Dec 2023 17:11:17 GMT

Then, as posted in message2, you will be unable to use a mail client to access your mail. It is only available via webmail

Re: Sending e-mails

gg30340 — Wed, 13 Dec 2023 17:12:02 GMT

BTMail Basic does not work with either email clients or email apps.

If you want that you will have to pay £7.50 per month for a BT Premium email account or become a BT Broadband customer.

BT Email products | Types of BT Emails | BT Help