This topic

Why does the content in some emails not download

Murraymint1 — Fri, 15 Dec 2023 11:28:15 GMT

We have Sky broadband and BT email. Some of the emails in my Inbox won’t download the content. They appear to be frozen.

Re: Why does the content in some emails not download

gg30340 — Fri, 15 Dec 2023 12:11:07 GMT

When you want to download an attachment you need to make sure that you are clicking on the down arrow to the right hand side of the attachment box and select "download". Clicking on the "paperclip" or the picture of the attachment will not download it.

Re: Why does the content in some emails not download

Murraymint1 — Fri, 15 Dec 2023 13:45:05 GMT

I’m not talking about an attachment I’m talking about the content of the email. This problem only occurs when I am at home not when I am elsewhere

Re: Why does the content in some emails not download

gg30340 — Fri, 15 Dec 2023 19:03:35 GMT

If it only happens when you are at home it is most likely a problem with the device you are using or if it is the same device that works else where then I would suggest that you turn off your BT hub for about 30 mins then when you turn it back on hopefully your hub will connect to a different email server.

Re: Why does the content in some emails not download

Murraymint1 — Wed, 20 Dec 2023 08:12:35 GMT

Thank you it worked!