This topic

Phishing

wrecker — Mon, 18 Dec 2023 17:44:04 GMT

I have received an email from btcomms@info.bt.com addressed to a gmail account I use .

Your password

Hello,

You recently told us you wanted to reset your password for My BT.

Reset your password here

For security, you can only reset your password using the above link for 24 hours from the time we sent this email. After this, you can use the link to ask for another 'reset' email.

You can also manage your account using the My BT app . All you need is an Apple or Android phone, and your BT ID.

Got a question?

Go to www.bt.com/help

Thanks.

BT Customer Support

Download the My BT app

Please don't 'reply'

Sorry, we don't check this mailbox. But see the 'Contact us' link below if you need to get in touch.

Think before you click

If you think you've been sent a 'phishing' or scam email, please don't click any of the links. You can always check your account details by logging in at bt.com/mybt To learn more about phishing and other email scams, and what to look out for, go to bt.com/phishing

I am of the view that this is a scam

Can anyone confirm

Re: Phishing

gg30340 — Mon, 18 Dec 2023 17:13:27 GMT

If your "notification" email address that BT would use to contact you about your billing/broadband etc or the back up email address you supplied to BT is not the gmail address that received this then it would appear to be either a scam or somebody who is trying to reset their BT account password has given the wrong email address to BT.

Re: Phishing

wrecker — Mon, 18 Dec 2023 17:46:08 GMT

Many thanks for quick reply

Re: Phishing

monarchjock — Tue, 19 Dec 2023 09:13:48 GMT

I've had a 2 of these in the last 2 days to my btinternet email address. Sender is the same as above. All the links look ok. Forwarded it to report@phishing.gov.uk

Re: Phishing

wrecker — Tue, 19 Dec 2023 09:17:20 GMT

I have also had a second email on same subject to a .gmail address which is not associated with my .btinternet.com email account.